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Member Experience Advisor
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Flybridge Staffing is currently looking for Member Experience Advisors with a passion to serve, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our clients Members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach. This position has the potential for monthly bonus’ ranging from $500-$1000, when KPI’s are met. A 1-week, paid training class will be provided to all new Advisors.
Responsibilities:
- Respond swiftly and courteously to all potential customer inquiries
- Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member’s needs
- Take customer orders via phone and email and enter them into ordering system on computer.
- Resolve member inquiries at the first point of contact
- Ability to learn product portfolio quickly and discuss options and features in detail
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- Educate members on products or services that will enhance their quality of life
- Ability to remain confidential with all proprietary information
- Competitive and self-motivated
Qualifications and Education Requirements
- High School Diploma or equivalent.
College Degree is a plus!
- Minimum 1-year experience in customer service and/or sales experience.
- Bilingual is a PLUS!!
Schedule:
- 8 Hour Shift
- Monday through Friday
Experience:
- Customer Service: 1 year (Required)
- PC Proficiency Required
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If your background aligns with the above details and you would like to learn more, please apply here, or on our website, [ Link removed ] - Click here to apply to Member Experience Advisor and one of our recruiters will be in touch with you ASAP.
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