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Customer Service Representative- Manufacturing Experience

PrideStaff Monee Full-Time
$18.00 - $23.00 / hour
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We are currently looking for a dependable, motivated, and professional Customer Service Representative for a manufacturing client located in the Monee, IL area. The main responsibility of this role is to maintain and enhance the client relationship with its customer base.

Job Duties:

  • Maintain consistent high engagement with assigned customer base to develop a strong mutual business relationship
  • Mange orders - ensure order accuracy, manage order changes, manage other account activity with cross-functional groups such as logistics, credit, quality, and operations planning
  • Have interest in learning product knowledge in order to more effectively assist customers
  • Support department by seeking opportunities to streamline or automate departmental procedures
  • Maintain accurate customer profile information (data entry, records management, etc.)


Requirements:

  • MUST have high school diploma/GED equivalent; Bachelor's or Associate's Degree in a business-related field PREFERRED
  • MUST have 6+ months of customer service experience in a manufacturing/distribution environment
  • Experience with SAP inventory review/ evaluation/ allocation, Excel Macros, Microsoft Access, PowerPoint
  • Experience with order management/ customer forecasting/ working with demand data
  • Experience processing expedite requests
  • Proficient in MS Word and Eccel

Other qualifications:

  • Team player mentality
  • Critical thinking and decision-making skills
  • Good organization skills
  • Effective written and verbal communication skills
  • Excellent interpersonal skills

Recommended skills

Distribution (Business)
Verbal Communication
Manufacturing
Operations
Decision Making
Records Management

Location

Salary Details

Based on Job Title, Location and Skills
$20
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative- Manufacturing Experience
$18.00 - $23.00 / hour
Estimated Salary: $69K
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