You belong at Dayton Freight! Join our team of Customer Service Representatives and be a part of The Dayton Difference.
Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It's apparent in how we treat our customers, and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including: freight pickup request, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Additional job duties include:
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Driver collect reports
Billing and filling
Knowledge and skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has an excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Stable and growing organization
Competitive weekly pay
Customized training program
Professional, positive and people-centered work environment
Clean, late model equipment
For Full-time: Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
For Full-time: Paid holidays (8); paid vacation and personal days
Keywords: CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, customer care
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