TrendHR is recruiting for a dependable Marketing Coordinator for a company in the North Dallas area. This position requires working independently with minimal supervision, selling service memberships, providing extensive follow up on all previous sales calls, and focusing on membership renewals for additional sales and services.
The Outbound CSR reports directly to the Office Manager. The Outbound CSR department is responsible for following up on sales calls and generating leads for the entire sales division. This position will use their customer service background and telephone sales expertise to quickly establish rapport with the customer, educate them on product offering and service s, answer questions or address concerns, and assist the customer in choosing options that best fit their needs.
Required Skills and Traits:
- Establish and develop strong customer relationships to generate new or renew soon-to-expire service memberships
- Effective time management to meet or exceed company minimum standards of 70 calls per day (the more calls booked & memberships sold, the less out bound calls required). You will be contacting customers in our database who have had prior experience with us
- Ability to listen empathetically and resolve customer complaints while updating customer account information
- Support the sales division with extensive follow up calls and emails resulting in lead generation
- Must have flexible availability for on-call after hours rotation for dispatch and CSR
- Ability to work in a fast paced environment where changes are common
- Must be trainable and master the calling script
- Must be motivated to work independently and multi-task
- Perform other duties as assigned by management
- High school diploma, minimum 2 years telephone sales experience, industry experience is a PLUS
- Proficient computer skills (Microsoft office)
- Strong written and verbal communication skills. Ability to build rapport with customers and “close” on phone calls
- 40+ WPM typing skills
This position is looking to fill fast! Submit your resume today!