TopView Sightseeing is a New York City-based company offering a variety of sightseeing tours by bus, bike, and boat. Our growing team of native local experts serves over 2500 customers daily, and visitors to the Big Apple can experience New York City with unforgettable views. As we are building our new brand, we are growing tremendously and we strive to enhance the customer experience across our network of brands including TopView Sightseeing, Bike Rental Central Park, and New York Water Tours. We are looking for experienced Customer Service Team Leads to take part in our front-facing and back-office CS operation.
Responsibilities and Duties
Responding to inbound customer calls.
Booking travel tours over the phone, email, in person, and through online platforms.
Handle complex customer complaints and inquiries, and troubleshoot problems.
Assist with new hire training.
Displaying exceptional knowledge of travel and recreational services offered.
Perform various administrative functions as assigned, and work in a fast-paced environment.
Welcome and acknowledge all office guests according to company standards.
Follow company policies and procedures.
Qualifications and Skills
Strong customer service skills.
Geographical knowledge of Manhattan is a plus.
Must be computer proficient - Microsoft Office, emailing, internet researching, and others.
Ability to communicate effectively via email, chat, in person and by phone.
Positive attitude and enthusiasm.
Team player with good organizational and interpersonal skills.
Ability to multi-task
Must come to work presentable and well-groomed.
Available to work Weekends and Major Holidays.
At least 2-3 years of prior Customer Service experience a must.
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