Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 831 West Corsicana Street
    Athens, TX 75751
  • Amanda Wilson
  • Phone: 903-804-8082

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Athens, TX delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

MMC • Athens, TX

Posted 28 days ago

Job Snapshot

Full-Time
Degree - High School
$11.54 - $12.02/Hour
Social Services
Customer Service

Job Competition

67

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

We are hiring for Call Center/Customer Service Reps in Athens, TX!

Start Date:  6/19

JOB DETAILS & REQUIRMENT
  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.

Job Requirements

Qualifications: 
  • High School Diploma or GED Equivalent
  • Experience working in a health or human services call center
  • Knowledge of the community to be served
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people; cultural
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.