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  • Louisville, KY

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Customer Service Representative – Call Center Representative

Humana • Louisville, KY

Posted 26 days ago

Job Snapshot

Experience - 1 years
Degree - High School
Healthcare - Health Services, Insurance
Health Care, Customer Service, Insurance

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Job Description

Humana is seeking a team of Agent Support Specialists in Louisville, KY to support our Licensed Insurance Agents! The Sales Support Representative 2 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. Performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


Limited Term/Temporary Position

Our Limited Term/Temporary positions are defined as Humana associates who work flexible hours to meet business needs, with no guaranteed minimum or maximum number of hours in any week.


Daily Responsibilities

·       Receive inbound calls from internal and external selling agents in a fast-paced call center to provide assistance with pre-enrollment inquiries (contracting, licensing, member enrollment, agent commissions)

·       Provide compliance verification, submission/confirmation of contracts, licenses, and certifications

·       Research and resolve inquiries from Medicare field agents, involving member enrollment and company products

·       Establish rapport & strengthen relationships with internal and external Medicare field agents

·       Educate and engage callers on a variety of resources allowing them to explore solutions to achieve their goals and member well-being.

·       Build Humana’s brand by providing perfect experience


Limited Term Benefit Information

Can earn up to a maximum of one hour of PTO per 40 hour work week.

401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan

Employee Assistance Program and Work Life Services

Student Loan refinancing consultation

Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

Subsided parking rate

Job Requirements

Required Qualifications

·       1+ year(s) of customer service experience

·       High School Diploma or state required equivalent

·       Conflict resolution experience

·       Demonstrates high level of critical thinking and problem solving skills

·       Ability to handle sensitive and/or confidential information

·       Communicate effectively and confidently with all internal/external customers

·       Positive engaged attitude

·       Ability to navigate multiple computer systems, applications, and utilize search tools to find information

·       Must be available to work any shift between the hours of 8:00 a.m. - 9:00 p.m. EST - Monday - Friday and Saturdays during annual peak season (see details below under Additional Information). Schedules subject to change based on business need


Preferred Qualifications

·       Call center experience, retail, banking, telesales, etc. experience

·       Associate’s or Bachelor’s degree


Additional Information

·       During the Annual Enrollment Period which runs from October 15th – December 7th - Must have the ability to work between the hours of 8:00 a.m. - 9:00 p.m. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need

·       Seasonal with the potential to become full-time

As part of Humana’s screening process you will be asked to complete a Virtual Job Experience (VJE) This is an online activity where you will learn more about the contact center support jobs at Humana, try out common job tasks, and tell us more about yourself. This assessment typically takes 45-60 minutes to complete. 

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