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Customer Service

ICONMA • Temecula, CA

Posted 1 month ago

Job Snapshot

Contractor
Other Great Industries
Other

Job Description


Location: Temecula, CA 92591

Duration: 24 months contract with possible extension


Description:

0-3 years’ experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.

Heavy call center experience, typing by touch, ten-key by touch, Microsoft application office experience (Outlook, Excel, PowerPoint and Word), Active Listening, customer oriented.

Microsoft application office experience (Outlook, Excel, PowerPoint and Word)





Job Requirements

“A successfully completed background check will be required; which will include a criminal history search in the current jurisdiction residing and is employed as well as in each jurisdiction where resided or been employed over the past seven (7) years.  A 5 panel drug screen will also need to be successfully completed."





Job ID: 19-08606
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