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US
Auburn,Ma
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Call Center Customer Service Representative

Complete Staffing Solutions, Inc Auburn Full-Time
$13.50 - $14.00 / hour
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  • Process telephone inquiries, fax information/applications to customer if required.
  • Perform account maintenance.
  • Research overcharges and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, etc.
  • Prepare reports to include daily Phone Call Log.
  • Cash out and prepare deposit at end of shift.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • File applications and other paper work as necessary.
  • Responsible for meeting weekly call handling metrics.    
  • Responsible for maintaining a weekly average “Not Ready” of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift.

Must:

Pass Background Check/ Drug Screen

Type 40wpm

Have Reliable Transportation

Reliable, Professional Personality

Customer Service or Retail background is a plus

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$13
Below Avg. Average Above Avg.

Career Path

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Call Center Customer Service Representative
$13.50 - $14.00 / hour
Estimated Salary: $64K
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Complete Staffing Solutions is a premier finance, accounting & administrative staffing firm that has been in business for over ten years. We have the resources, experience and expertise required to coordinate the ideal match between hiring organization and candidate. We have a dedicated permanent placement team that focuses on Finance & Accounting roles across a multitude of industries. Our temporary staffing consultants offer a wide array of industry knowledge that ranges from accounting/finance to administrative/clerical and beyond. Here at Complete Staffing, we are confident that our team of committed professionals will provide your company with top-tier talent and be a proven resource to contribute to the immediate and long-term success of your business.

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