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Mental Health at Collabera

Mental Health

Collabera Pittsburgh, PA Contractor
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Industry: Health Care

Job Title: Mental Health

Duration: 4+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Monday - Friday. 8:30am - 5pm for the first 6 weeks of training, then after 6 weeks the schedule will be 10:30am - 7:00pm CST

Location: Pittsburgh, PA 15275 [remote during COVID-19]

 

***** Looking for someone with Bachelor’s degree in mental health field or psychology/social work *****

 

Job Description

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Within a call an advocate may:

           Register participants in the intake system and opens case files

           Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

           Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

           Provide participants with names and phone numbers of nearest providers

           Multi-task by maneuvering through various computer programs and screens

As needed an advocate may also:

           Write authorizations to ensure claims are paid correctly.

           Provide follow-up calls to participants to ensure correct information is given

           Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

           Send complaints to initiate grievance process for customers

On all calls an advocate is responsible for:

           Providing high quality customer service as identified by Advocacy department quality standards

           Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

           Understanding the business needs of the role, while balancing the needs of the customer

           Taking an educational approach to ensure callers are able to understand the complexities of accessing care

           Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments

           Bachelor’s degree in mental health field or psychology/social work related field required (can also include: family communications, health coaching, community/public health or other related major).

           This is a non-clinical role and does not require a license

           Previous customer service experience or related position

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If you are interested and would like to discuss this position, please call me back at

973-598-3979
or email me at elvin.gohil[ Link removed ] - Click here to apply to Mental Health

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Recommended skills

Substance Abuse
Social Work
Intake
Mental Health
Complex Problem Solving
Public Health
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