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Customer Relations Associate

Green Key Resources Washington, DC Seasonal/Temp
$16.00 - $18.00 / hour
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 Interact with customers through telephone, email and chat to provide information about services or products, assist with registrations and class cancellations, and receive any information about customer concerns.

 Record details of inquiries, comments or concerns, transactions or interactions, and respond within Customer Relations Center guidelines.

 Ensure that required changes are made to resolve customer queries.

Refer unresolved and pending customer grievances to the appropriate departments for further investigation.

Contact clients to notify them regarding investigation results, respond to inquiries, or any adjustments in services.

Resolve issues related to billing or customer service by carrying out activities such as refunding money, exchanging classes, or adjusting bills.

Review policies and terms to ensure they resolve the issues as per the regulations.

Acquire and analyze all relevant information to evaluate validity of customer concerns and identify the possible causes.

Process student enrollments, transfers and withdrawals; contract inquiries; billings, and feedback.

Respond accurately to customers inquiries and ensure customer satisfaction.

Secure possible customer leads.

Enter and maintain data into a database of existing and/or potential customers.

Manage records and database of telephonic communications, interactions, accounts, orders, and payments.

Perform other clerical/administrative duties as assigned.

Associate’s degree in Business or equivalent experience

Experience in a customer service environment and with the associated activities

Proficient in use of computers, applications, and the internet, including Microsoft Office

Proficient data entry skills

Passion and commitment to customer service excellence

Excellent telephone etiquette that encourage and engage customer behavior to positive action

Ability to react diplomatically, and maintain composure and demeanor under pressure

Ability to maintain customer confidentiality

Excellent organizational, time-management, and problem-solving skills

Goal-oriented, results-driven, self-motivated, highly ethical, and able to work with minimal supervision

 Effective team member with a professional attitude, strong interpersonal skills, confidence, and enthusiasm

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Relations Associate
$16.00 - $18.00 / hour
Estimated Salary: $64K
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The Green Key executive recruitment team is uniquely suited to job placement in your industry because we've actually worked in it. We know what the demands are, where the jobs are, and we have exclusive relationships with some of the most sought-after employers around.

With this unique industry insight as its foundation, Green Key has committed itself to honesty, integrity, and to forming the strong, lasting relationships that have become our hallmark.
Founded by a small, dedicated team of finance professionals, Green Key Resources quickly added offices across the country, and now proudly opens doors for candidates and clients across many specialty areas.

Our expertise has expanded, but we'll never outgrow the kind of personal care and dedication a small firm can offer. We built our business around developing and maintaining long-term relationships that serve both candidates and clients, and we bring that enterprising spirit to every single placement.

Our focus lies in the following verticals:


  • Accounting and Finance
  • Alternative Asset Management
  • Financial Services
  • Healthcare
  • Human Resources
  • Information Technology
  • Legal Support
  • Office Support
  • Pharmaceutical
  • Temporary and Contract Recruitment

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