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Customer Service Representative

ClearOne Advantage, LLC Baltimore Full-Time
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ClearOne Advantage is looking for high-energy, customer service minded individuals to join our growing Customer Loyalty Group. If you like to work in a fast pace environment where the day goes by quick, you are able to help people and enjoy making a positive impact, then this career opportunity is the perfect fit!

Clients are already enrolled and are seeking assistance while in our program. We are seeking compassionate team members who want to work as an advocate for our clients and provide them with excellent customer service.

Perks:

  • Competitive base pay + monthly bonus!
  • Work from home eligibility
  • Great location, right on the water in the Canton Crossing Tower
  • Casual and fun work environment!

Duties:

  • Provide clients with excellent customer service via phone
  • Manage multiple projects and provide guidance to customers and staff
  • Resolve customer issues and build rapport with current and potential clients
  • Assist with custom business processes, workflows, and contracts
  • Provide clients with welcome calls into the program
  • Provide an update on account status
  • Must have 2-3 years experience as a customer service representative
  • Ability to successfully multi-task, work in fast pace environment and manage accounts
  • Must be computer literate with the ability to input and retrieve data from CRM systems
  • Ability to write professional and informative email correspondence
  • Establish and maintain strong working relationships with internal and external clientele
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Proven track record of maintaining, prospecting and developing an account base

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$46K
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Customer Service Representative
Estimated Salary: $64K
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