ClearOne Advantage is looking for high-energy, customer service minded individuals to join our growing Customer Loyalty Group. If you like to work in a fast pace environment where the day goes by quick, you are able to help people and enjoy making a positive impact, then this career opportunity is the perfect fit!
Clients are already enrolled and are seeking assistance while in our program. We are seeking compassionate team members who want to work as an advocate for our clients and provide them with excellent customer service.
Competitive base pay + monthly bonus!
Work from home eligibility
Great location, right on the water in the Canton Crossing Tower
Casual and fun work environment!
Provide clients with excellent customer service via phone
Manage multiple projects and provide guidance to customers and staff
Resolve customer issues and build rapport with current and potential clients
Assist with custom business processes, workflows, and contracts
Provide clients with welcome calls into the program
Provide an update on account status
Must have 2-3 years experience as a customer service representative
Ability to successfully multi-task, work in fast pace environment and manage accounts
Must be computer literate with the ability to input and retrieve data from CRM systems
Ability to write professional and informative email correspondence
Establish and maintain strong working relationships with internal and external clientele
Must be proficient in Microsoft Word, Excel and Outlook
Proven track record of maintaining, prospecting and developing an account base
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