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Company Contact Info
- Westborough, MA
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American Cybersystems, Inc. (ACS Group) • Westborough, MA
Posted 1 month ago
Role: Customer Service Representative
Location: Westborough, Massachusetts 01581
Duration: 12+ months
Any one with good communication skills can apply
• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
• Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
• Familiarity with MS Office required