You belong at Dayton Freight! Join our team in Dayton and be a part of The Dayton Difference.
Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It’s apparent in how we treat our customers, and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.
The Customer Service Supervisor will maintain procedure compliance for required admin and monitor response times and service compliance for all internal and external customer support needs.
Additional job duties include:
Manage the schedules, workload, payroll, and performance of the Dedicated Care Representatives, Customer Support Representatives, and Receptionist
Suggest process improvements and streamline procedures
Hires, fires, disciplines employees or gives recommendations pertaining to employee relations
Maintain current account requirements, procedures, and cross training guidelines for complete coverage
Create and implement new account requirements and procedures to ensure all customer requirements are met
To grow and develop those within the workgroup through various types of meetings, employee feedback, providing challenging tasks, employee recognition and discipline when necessary
Provide necessary training and education tools to employees
Monitor staffing levels based on phone reporting, customer response time and admin requirements
Provide custom report and web support for all internal and external customers
Point of escalation and troubleshooting for any employee or customer concern
Communicate and cross train employees to ensure that all schedule changes are covered
Ensure that the daily admin procedures fulfill account criteria to meet scorecard and customer requirements
Support the CS Manager, CS Department and Customer Relations Department as needed and directed
Proven ability to motivate a team to meet or exceed performance objectives.
Strong oral/written communication.
Strong leadership and problem solving skills.
Excellent interpersonal skills and ability to create a positive work environment.
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
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Job ID: COR/003
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