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Customer Service Supervisor

Dayton Freight Lines Inc. Dayton Full-Time
Competitive Wages
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You belong at Dayton Freight! Join our team in Dayton and be a part of The Dayton Difference.

Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It’s apparent in how we treat our customers, and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.

The Customer Service Supervisor will maintain procedure compliance for required admin and monitor response times and service compliance for all internal and external customer support needs. 

Additional job duties include:

  • Manage the schedules, workload, payroll, and performance of the Dedicated Care Representatives, Customer Support Representatives, and Receptionist
  • Suggest process improvements and streamline procedures
  • Hires, fires, disciplines employees or gives recommendations pertaining to employee relations
  • Maintain current account requirements, procedures, and cross training guidelines for complete coverage
  • Create and implement new account requirements and procedures to ensure all customer requirements are met
  • To grow and develop those within the workgroup through various types of meetings, employee feedback, providing challenging tasks, employee recognition and discipline when necessary
  • Provide necessary training and education tools to employees
  • Monitor staffing levels based on phone reporting, customer response time and admin requirements
  • Provide custom report and web support for all internal and external customers
  • Point of escalation and troubleshooting for any employee or customer concern
  • Communicate and cross train employees to ensure that all schedule changes are covered
  • Ensure that the daily admin procedures fulfill account criteria to meet scorecard and customer requirements
  • Support the CS Manager, CS Department and Customer Relations Department as needed and directed

Qualifications Include:

  • Bachelor’s Degree
  • Supervisory experience.
  • Proven ability to motivate a team to meet or exceed performance objectives.
  • Strong oral/written communication.
  • Strong leadership and problem solving skills.
  • Excellent interpersonal skills and ability to create a positive work environment.

Benefits:

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

Skills required

Customer Service
Resolve Problem
Provide Actionable Feedback
Training
Monitor Customer Service
Enhance Customer Experience

Location

Salary Estimator

Based on Job Title, Location and Skills
$59K
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Customer Service Supervisor
Competitive Wages
Estimated Salary: $90K
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Job ID: COR/003

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