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  • Glen Allen, VA

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Care Advisor Nurse

Patient First • Glen Allen, VA

Posted 5 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Health Care, Nurse

Job Competition

1

Applicant

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Job Description

Patient First is accepting applications for Care Advisor Nurses in the Glen Allen, VA area.  Patient First provides a friendly work environment that promotes a team oriented philosophy.

The responsibilities of the job include, but are not limited to, the following:

Helping patients with questions about their recent Patient First visit;


Performing comprehensive telephonic patient assessment;


Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;


Completing documentation of telephonic conversations with patients, physician offices, employers or insurance companies in the patient’s medical record with precision and accuracy;


Translating oral information into concise and accurate written documentation using standard medical guidelines and Patient First approved abbreviations;


Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;


Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the physician;


Expediting emergency calls as needed;


Facilitating communication between patients and Patient First physicians;


Helping develop new members of the nurse call center;


Following all Patient First policies and procedures;


Occasionally working shifts at a Patient First center.

Job Requirements

Minimum education and professional requirements include, but are not limited to, the following:

High school graduate or equivalent;


Employee must be 18 years of age or older;


State license as a registered nurse in good standing;


Minimum of two years clinical experience with Patient First(preferred);


Utilization review and call center experience a plus;


Computer skills and experience with Microsoft Word and Excel (required);


Ability to work in a team-oriented environment that requires strong oral, written and

interpersonal communication, problem solving, facilitation and analytical skills (required);


Strong organizational skills and attention to detail(required).

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