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Scheduling Customer Care Coordinator

BrightStar Care Venice, Fl Full-Time
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     Come work with BrightStar Care, an independently owned and operated private duty Home Health Agency. At BrightStar Care we believe in Serving with Passion and Doing the Right Thing. The team is looking for a dedicated Scheduling Coordinator with a passion for care and values honesty and commitment as much as BrightStar does. Our commitment to incorporating advanced technology has offered our employees an opportunity to deliver their best performance.

     The Scheduling Coordinator is responsible for scheduling of field staff, client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. The scheduling coordinator is certified/licensed as a caregiver and willing to fill in field cases as needed.  This is a full time position with required on-call Monday-Thursday.  This position allows individuals to be part of a company that serves others and improves the lives of others.

Benefits

  • Weekly pay with direct deposit
  • Paid Time Off (Accrued Paid Vacation Time)
  • Joint Commission Accredited
  • Recognition celebration and awards
  • 24/7 Support
  • Employee Assistant Program
  • Employee of the month & employee of the year recognition
  • Limited/ discounted/ or free financial advice service

Responsibilities

  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime
  • Mantains on-call phone to assist with on the field employee and scheduling matters Friday-Monday; ensures assigned staff are properly trained and available as needed
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations. 
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administers agency policies and procedures
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
  • Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services

Requirements

  • High School Diploma or GED
  • Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
  • Certified HHA or licensed CNA with experience
  • Excellent organization, planning, and project management skills.
  • Basic understanding of Home Health regulations
  • Flexibility and good time management skills A MUST
  • Available for on call services Friday afternoon- Monday morning
  • Proof of eligibility to work in the U.S
  • Reliable Transportation
  • Florida driver License
  • Auto Insurance
  • Clean Background and criminal record (AHCA)
  • CPR Card
  • Work Physical (within the last 6 months) with a statement of “Free of Communicable Diseases and no physical limitations”

Skills required

Problem Solving
Management
Human Resources
Communications
Team Building
Training And Development

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$54K
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