Come work with BrightStar Care, an independently owned and operated private duty Home Health Agency. At BrightStar Care we believe in Serving with Passion and Doing the Right Thing. The team is looking for a dedicated Scheduling Coordinator with a passion for care and values honesty and commitment as much as BrightStar does. Our commitment to incorporating advanced technology has offered our employees an opportunity to deliver their best performance.
The Scheduling Coordinator is responsible for scheduling of field staff, client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. The scheduling coordinator is certified/licensed as a caregiver and willing to fill in field cases as needed. This is a full time position with required on-call Monday-Thursday. This position allows individuals to be part of a company that serves others and improves the lives of others.
Weekly pay with direct deposit
Paid Time Off (Accrued Paid Vacation Time)
Joint Commission Accredited
Recognition celebration and awards
Employee Assistant Program
Employee of the month & employee of the year recognition
Limited/ discounted/ or free financial advice service
Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime
Mantains on-call phone to assist with on the field employee and scheduling matters Friday-Monday; ensures assigned staff are properly trained and available as needed
Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
Assists in the development of organization goals and agency performance improvement activities
Administers agency policies and procedures
Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
Assures proper maintenance of clinical records in compliance with local, state and federal laws
Assures compliance with all local, state and federal laws
Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services
High School Diploma or GED
Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
Certified HHA or licensed CNA with experience
Excellent organization, planning, and project management skills.
Basic understanding of Home Health regulations
Flexibility and good time management skills A MUST
Available for on call services Friday afternoon- Monday morning
Proof of eligibility to work in the U.S
Florida driver License
Clean Background and criminal record (AHCA)
Work Physical (within the last 6 months) with a statement of “Free of Communicable Diseases and no physical limitations”
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