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Company Contact Info

  • 1602 Main Street
    East Hartford, CT 06108
  • Martin Brickel
  • Phone: 860-569-5970

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Operations Manager

Hamilton Connections • East Hartford, CT

Posted 25 days ago

Job Snapshot

Travel - None
$75,000.00 - $110,000.00 /Year


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Job Description

Job Title:

 Operations Manager

Position Summary:


The Operations Manager is to plan, direct and coordinate all shift operations while ensuring success for the other shifts. They will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The Operations Manager will manage and provide training for a Production Manager, supervisors and other indirect reports. The Operations Manager is ultimately responsible for meeting all KPI’s/shift expectations for their shift while striving for continuous improvement and supporting other shifts and departments.

Reporting Relationship:


Reports directly to the Vice President of Operations




         Ensure that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications, quality requirements and scheduling

         Improve operational management systems, processes and best practices that guarantee organizational well-being, quality and output.

         Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements

         Outline, improve, create and implement all related SOP’s and GMP’s

         Create, implement and audit CAPA’s

         Examine various metrics to improve profitability

         Oversee, perform and set quality controls

         Monitor production KPI’s while holding the team accountable for results

         Staff, train and supervise the management team while supporting Human Resources and maintaining company policies

         Improve, maintain and enforce the teamwork mentality across and within all interdepartmental communication and actions

         Improve retention rate by working closely with Human Resources and reviewing policies and practices

·         Able to forecast out and remove obstacles before they impact the operation while setting up the other shifts for success

·         Other duties and tasks as may be required.



·         Attendance and punctuality are a must as ongoing production scheduling is vital to the rest of the company.

·         Must have a positive attitude in order to motivate the personnel and be able to lead by example

·         Good documentation and communication skills, organized, attention to details, self-starter and team worker.

·         Flexibility to change work schedule as required to properly train and evaluate staff and to ensure the company’s goals are met.

·         Ability to find, recruit, and develop outstanding talent to meet the company’s needs.

Job Requirements



·         Advanced knowledge of organizational effectiveness and operations management

·         KPI development, oversight and implementation experience

·         Familiarity with business and financial principles and practices

·         Working knowledge of budgets, forecasting, metrics, SOP’s and GMP’s

·         Basic IT skills (databases, MS Office etc.)

·         Ability to effectively communicate with all levels of the organization

·         Leadership and organizational skills

·         2+ Years in operational management with proven results

·         Critical thinking and problem-solving skills

·         Delegation, accountability and initiative

·         Communication skills and technical writing

·         Ability to lead and lead by example in all areas

·         Delegation, accountability and initiative

·         Conflict management

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