Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Mason, OH 45040

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Mason, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

Abacus Service Corporation • Mason, OH

Posted 2 months ago

Job Snapshot

Full-Time
Healthcare - Health Services
Admin - Clerical

Job Description

Abacus is a global staffing company that services over 40 Fortune 500 clients. To know more about Abacus, please visit our web site, http://www.abacusservice.com.

We are seeking a Customer Service Representative for one of our leading client in Mason, OH.

Responsibilities:

Provide exceptional customer service and support to Members & Providers

Provide member service support, over the phone, in a timely, consistent and courteous manner to members and providers

Assist members by answering benefit questions, eligibility, authorizations and provider location inquiries

Interface with providers to verify member eligibility and authorize services 

Use system tools as appropriate to escalate issues between the various functional areas and update member information as appropriate

Must meet Customer Care Center productivity and quality goals

 

Knowledge and Skills

Excellent verbal and written communication skills

Excellent telephone skills

Excellent active listening and comprehension skills

Ability to demonstrate empathy to the caller’s situation

Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations

Manage time and multiple tasks effectively

Job Requirements

Education:

High School diploma required: College or University degree preferred

Experience:

3 years Customer Service experience required

Call Center experience preferred

1 to 2 years’ experience in a professional business environment

preferred Knowledge of vision benefits and/or insurance industry preferred.

Hours will be: 9:30 to 6:00. That applies to both training and the actual shift

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.