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Company Contact Info
- Mason, OH 45040
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Customer Service Representative
Abacus Service Corporation • Mason, OH
Posted 2 months ago
Abacus is a global staffing company that services over 40 Fortune 500 clients. To know more about Abacus, please visit our web site, http://www.abacusservice.com.
We are seeking a Customer Service Representative for one of our leading client in Mason, OH.
Provide exceptional customer service and support to Members & Providers
Provide member service support, over the phone, in a timely, consistent and courteous manner to members and providers
Assist members by answering benefit questions, eligibility, authorizations and provider location inquiries
Interface with providers to verify member eligibility and authorize services
Use system tools as appropriate to escalate issues between the various functional areas and update member information as appropriate
Must meet Customer Care Center productivity and quality goals
Knowledge and Skills
Excellent verbal and written communication skills
Excellent telephone skills
Excellent active listening and comprehension skills
Ability to demonstrate empathy to the caller’s situation
Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations
Manage time and multiple tasks effectively
High School diploma required: College or University degree preferred
3 years Customer Service experience required
Call Center experience preferred
1 to 2 years’ experience in a professional business environment
preferred Knowledge of vision benefits and/or insurance industry preferred.
Hours will be: 9:30 to 6:00. That applies to both training and the actual shift