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  • Mason, OH 45040

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Customer Service Representative

Abacus Service Corporation • Mason, OH

Posted 2 months ago

Job Snapshot

Healthcare - Health Services
Admin - Clerical

Job Description

Abacus is a global staffing company that services over 40 Fortune 500 clients. To know more about Abacus, please visit our web site,

We are seeking a Customer Service Representative for one of our leading client in Mason, OH.


Provide exceptional customer service and support to Members & Providers

Provide member service support, over the phone, in a timely, consistent and courteous manner to members and providers

Assist members by answering benefit questions, eligibility, authorizations and provider location inquiries

Interface with providers to verify member eligibility and authorize services 

Use system tools as appropriate to escalate issues between the various functional areas and update member information as appropriate

Must meet Customer Care Center productivity and quality goals


Knowledge and Skills

Excellent verbal and written communication skills

Excellent telephone skills

Excellent active listening and comprehension skills

Ability to demonstrate empathy to the caller’s situation

Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations

Manage time and multiple tasks effectively

Job Requirements


High School diploma required: College or University degree preferred


3 years Customer Service experience required

Call Center experience preferred

1 to 2 years’ experience in a professional business environment

preferred Knowledge of vision benefits and/or insurance industry preferred.

Hours will be: 9:30 to 6:00. That applies to both training and the actual shift

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