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Customer Service Representative - Bilingual (Spanish) job in Winchester at WorkRocket

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Customer Service Representative - Bilingual (Spanish) at WorkRocket

Customer Service Representative - Bilingual (Spanish)

WorkRocket Winchester, VA Full Time

Imagine a more rewarding customer service career with work from home flexibility and room to advance. Join a stable, growing organization where you learn new skills as you help business across the country. 

Valley Proteins, Inc. is looking for a Bilingual Customer Service Representative (Spanish) in Winchester, VA headquarters. 

This is a critical role responsible for providing excellent customer service to all customers by responding to phone calls and resolving complaints and coordinating service needs with plants and field procurement reps. 

As a member of the team, you can expect: 

  • Work From Home – You will have the flexibility to work from home as needed. 
  • Greater Sense of Accomplishment – Enjoy a career where you can truly focus on customer relationships and helping them solve problems rather than hitting call metrics.  
  • Skills Development - We have a robust training program for our customer service team. You will have all the tools you need to be successful in the role and feel truly valued by the company. 
  • Competitive pay 
  • Great Benefits – medical, dental, vision, profit sharing, paid time off. 
  • $500-$1000 annual contribution towards your healthcare savings account. 
  • 3% guaranteed contribution to your 401(k) account. 
  • Advancement opportunities – Advancement is always possible here. We are always looking for key players motivated to move up into higher level roles. 
  • Environmental impact – Make a positive impact on the environment and feel good about what you are doing!  You are helping to recycle useful by-products that would normally go into the landfill.  

Job Responsibilities for this critical role:  

  • Assess customer problems and determine the best course of action to resolve them. 
  • Communicate customer problems to appropriate personnel to resolve them. 
  • Follow up with the customer to ensure their problem has been resolved to their satisfaction. 
  • Communicate other services we may be able to provide the customer. 
  • Prepare reports and perform other administrative tasks as assigned. 
  • Generate service tickets for the plants. 

About the Company:  Since 1949, Valley Proteins, Inc. has been a leader in recycling used cooking oils and animal by-products into high-quality ingredients for biodiesel, livestock feed, and pet foods. Our focus is on customer service and protecting our environment for a sustainable future. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.

If you have the following, we want to hear from you: 

  • Professional customer service experience. 
  • Bilingual (English/Spanish) 
  • Call center experience preferred 
  • Proficient using Microsoft office products a plus 

Don't let this opportunity pass you by! Apply today!

Recommended Skills

  • Spanish Language
  • Reports
  • Leadership
  • Customer Service
  • Recycling
  • Call Centers
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Job ID: WR25133- Customer Service Rep

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