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Claims Assistant

FrankWinstonCrum Insurance Clearwater, FL Full-Time
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The purpose of this position is to support sales and client retention through excellent customer service by providing support to the Workers’ Compensation and General Liability claim team.

Essential Duties

  • Performs data entry in multiple systems.
  • Receives and distributes mail (open, index, distribute and send bills to proper billing administrator).
  • Compiles and works with multiple weekly and monthly reports.
  • Completes wage statements.
  • Acts as point person for depositions of wage statements.
  • Sends out Workers’ Compensation posting notices/introductory packets for new and renewed insured companies.
  • Creates and updates state mandated provider panels for the five states they are required in.
  • Acts as point person for clients with panel issues.
  • Gathers information requested on workers’ compensation subpoenas and sends to defense attorney.
  • Handles medical provider calls and provides status on bills to medical providers as needed.
  • Answers and responds to phone calls.
  • Other clerical tasks as assigned.

Knowledge, Skills, and Behaviors 

  • Knowledge of company services and products.
  • Proficient in Microsoft Suite 
  • Must be able to work in a fast paced environment, work independently and in a team.
  • Skill to effectively plan, organize, and prioritize work assignments to meet deadlines.
  • Skill to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.

Minimum Requirements

  • One (1) year of Claims Assistant experience.
  • High school diploma or equivalent. 

Employee Benefits:

  • FrankCrum provides comprehensive benefits from top carriers including:
  • Health Insurance, Dental and Vision Insurance
  • Short Term / Long Term Disability and Term Life Insurance
  • Supplemental Insurance Plans (Accidental, etc.)
  • 401(k) Retirement Plan - FrankCrum matches 100% of the first 4%, immediate vesting
  • Employee Assistance Program
  • Paid Time Off and Holiday Pay
  • Education Reimbursement, up to $5,000 annually

Recommended skills

Customer Service
Clerical Works
Data Entry
Self Motivation
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