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IT Service Desk Technician

Charles E. Smith Life Communities Rockville Part-Time
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Charles E. Smith Life Community, a premier provider of sub-acute, dementia, long-term care, and independent and assisted living services is searching for a part-time IT Service Desk Technician. This flexible 24 hour per week role, will provide leadership and direction to all staff and customers of CESLC as it relates to IT services.

Located on a 34-acre campus in suburban Rockville, MD, our system provides a continuum of care encompassing long-term care at the Hebrew Home of Greater Washington, assisted living at Landow House, memory care assisted living at Cohen-Rosen house, independent living at Ring and Revitz House, and the Hirsh Health Center, an outpatient health clinic. With a rich history of over one hundred years of service to the community, we deliver quality services to over one thousand residents each day. 

 

The primary purpose of this position is to work in collaboration with the information technology team to provide a high level of customer service through the tracking, resolution and management of tier 1 and tier 2 technical issues reported by end users, the internal team, and other constituents.

 

Essential job responsibilities:

  • Comprehensively manages issues identified by end users, technical team or other constituents from inception to resolution while documenting in the IT Service desk system.
  • Provides tier 1 & 2 support for all campus desktop hardware, software, networking and printing issues while maintaining a professional and customer oriented attitude at all times. 
  • Images, prepares, stages and deploys desktop/laptop systems and necessary equipment for organizational use.
  • Supports and helps maintain and monitor the organizations on premise and hosted systems providing account administration and management where determined relevant.
  • Support of smartphones and tablets to provide access to Charles E. Smith Life Communities resources to approved users.
  • Assists in maintaining accurate hardware and software inventories through ongoing documentation.
  • Communicates all changes, outages and escalations which impact the organization's Information Technology service levels.

We offer a competitive salary and excellent benefits in a friendly, fast-paced, team-oriented environment. To learn more, please send resume and salary requirements to: Charles E. Smith Life Communities, Attn: Chris Stamps, 6121 Montrose Road, Rockville, MD 20852, Fax Phone number blocked - click to apply; Email: Email blocked - click to apply EOE


Requirements:

  • Minimum of 3 years of experience in computer system/network support preferably in a Service Desk environment.
  • Proficient in MS Office suite and MS Windows Operating Systems with a strong technical grasp of desktop support and deployment.
  • Working knowledge of computers, networking principles including wireless networks and mobile devices.
  •             Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
  • Strong verbal and written communication skills.

 

Skills required

Technical Support
Phone Support
Help Desk
Information Technology
Office Suite
Microsoft Windows
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Mission - The mission of the Charles E. Smith Life Communities is to fulfill Jewish values by providing a continuum of quality services for elders and their families, and affirm our commitment to the dignity of each individual.

Vision - The Charles E. Smith Life Communities will be viewed and supported by our community as the leader and provider of choice in delivering innovative and compassionate services for elders.

Campus Services - The Charles E. Smith Life Communities share a commitment to the Jewish value of honoring the elderly and ensuring the dignity of each individual. We offer a full range of services designed to meet almost any specific care need. We are a local, not-for-profit organization, and our doors are open to all in the community.

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