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Customer Services Representative 1 job in Richmond at Spectraforce Technologies Inc

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Customer Services Representative 1 at Spectraforce Technologies Inc

Customer Services Representative 1

Spectraforce Technologies Inc Richmond, VA Full Time
$25,480 - $31,980/Year
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Title: Client/Customer Services Representative 1
Location: Chesapeake VA 23320
Duration: 3 Months
Shift: Mon - Fri 7am - 3pm with occasional weekend rotation to work Sunday shift.

The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client?s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one?s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Education/Experience: High school diploma or GED preferred.

Recommended Skills

Attention To Detail
Interpersonal Skills
Data Entry
Customer Service
Verbal Communication

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