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Department Supervisor - Sales Floor

Party City Corporation Virginia Beach, VA Full-Time
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Position:  Supervisor- Sales Floor

Reports to:           Supervisor - General Manager

Classification:      Non Exempt

Status:                  Full Time

Date:                      March 2019


Job Summary: The Supervisor- Sales Floor role is to assist in the management of merchandise presentation and freight flow, while creating a safe and memorable shopping experience for Customers. This position executes visual merchandising directives on the sales floor and fulfills freight processing program standards. In addition, this role supports key operational functions as defined below. As a leader and coach, the Sales Floor Supervisor is responsible to direct and motivate the entire team for the highest level of execution.


Primary Job Responsibilities:


o    Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance and display of graphics

o    Leads seasonal sets, transitions and packaway events

o    Processes merchandise transfers, damages, RTVs and recalls

o    Leads freight process when Assistant Manager or General Manager is not present for optimized labor usage with efficient product-to-shelf flow; processes freight to sales floor & organizes top stock/back stock  

o    Assists with completion of inventory management: weekly in-stock procedures, inventory adjustments, cycle counts and price changes

o    Completes required promotional sets and displays for advertising events

o    Responsible for stockroom organization


o    As requested, assists with interviewing and onboarding of sales floor and freight processing Associates

o    Works closely with sales floor and freight processing Associates – providing training, feedback and reinforcement of standards

o    Partners with Assistant and/or General Manager for Associate coaching/counseling, performance documentation and employee relations

o    Requires staff compliance to all company policies and standards


o    Role models Customer service expectations by executing and reinforcing ‘Stop, Serve & Sell’ service model principles

o    Store opening and closing procedures; performs Manager On Duty (MOD) responsibilities as required (including checkout needs)

o    Assists with payroll management: providing guidance to Associates that require editing of time records for missed punches

o    Monitors visual graphics/fixtures supply usage and applicable upcoming merchandise sets to anticipate order requirements; submits needs to Assistant Manager

o    Assists with execution of any safety and loss prevention-related audits

·          TASK PRIORITIZATION & PLANNING             

o    Follows prioritized tasks/plans established by Assistant or General Manager

o    Focuses on freight flow efficiencies and selling experience: product presentation and standards, Customer shopping experience

o    Coordinates completion of company directives by prioritization based on service balance with task deadlines

o    Executes cash handling procedures: register balancing, maintaining safe fund and preparing/transporting bank deposits

o    Ensures clean and safe environment for Associates and Customers throughout sales floor, stockroom, office(s) and restroom(s)


This job description is not all-inclusive.  Additional responsibilities will be determined by supervisor, based on store needs.

Leadership Competencies:


·          Results Focused

·          Energizes Others

·          Strategic Agility

·          Develops Others

·          Champions Change

·          Willingness to Grow


Availability:  Based on the needs of the business

Physical Requirements

·          Lift, push and pull 25 lbs.

·          Frequent kneeling, bending and stooping

·          Climb ladders

·          Standing for long periods throughout schedule day


Minimum qualifications:

·          High School Graduate or equivalent

·          Minimum of 1 year of supervisory experience in retail preferred

·          Previous experience with merchandising or inventory management preferred

Recommended skills

Visual Merchandising
Loss Prevention
Displaying (Exhibition)
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