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Customer Service Representatives - GREAT Perks & Benefits job in Wilmington at Monument Marketing Group

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Customer Service Representatives - GREAT Perks & Benefits at Monument Marketing Group

Customer Service Representatives - GREAT Perks & Benefits

Monument Marketing Group Wilmington, DE (On Site) Full-Time
$38,000 - $46,500/Year
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We are currently hiring for Customer Service Representatives in the area.

Essential Job Duties:

  • Handles customer inquiries with the highest degree of empathy and professionalism.
  • Required to handle emails, inbound or outbound telephonic contacts.
  • Provides first-call resolution to customers before escalation.
  • Working in one or multiple skill sets over various customer contact channels.
  • Provides customer information and narratives to the appropriate department for processing.

Minimum Skill Requirements:

  • Must have excellent listening, verbal, and written communication skills.
  • High school graduate/equivalent.
  • Minimum 6 months of customer service or call center experience preferred.
  • Strong interpersonal skills.
  • Works well independently or in a team environment.
  • Ability to type 35 words per minute.
  • Awareness and understanding of various call center-related software.
  • Experience with Microsoft Office applications.
  • Demonstrate the ability to handle and resolve complaints.

Recommended Skills

  • Active Listening
  • Attentive
  • Customer Service
  • Effective Customer Support
  • Retention Management
  • Upholding Customer Service
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