Our client, located in Schaumburg,is looking for a Customer Service Rep. to add to their already fabulous team!!
Starting pay is $16 - and up depending on experience
Monday - Friday 8 am to 5 pm
" Communicates with customers by phone, e-mail and facsimile and receives orders for blades.
" Processes customers' orders and enter.
" Handles inbound inquiry calls from prospective customers by explaining product features, product selection, price quotes, product availability and credit terms.
" Verifies payment/shipping methods, terms and conditions, billing and shipping addresses and contact information.
" Researches and cross-references correct parts and product numbers upon receiving orders.
" Prepares and sends out product literature.
" Handles complaints concerning products, billing or service rendered, referring complaints to designated departments for investigation.
" Investigates and resolves customer problems with deliveries.
" Enters new customer data and other sales data for current customers in computer database.
" Prepares documentations related to business transactions, as required.
" Processes Return Authorizations.
" Investigate pricing availability for customers, salesmen and service.
Other & Miscellaneous - 10%
" Assists in pulling orders, if necessary.
" Seeks constant improvement, more efficient and less expensive ways and means in work processes.
" Performs special projects and other miscellaneous duties as assigned by supervisors.
" Maintains high ethical standards in the workplace.
" Reports all irregular issues and problems to supervisors for solution.
" Maintains good communication with supervisors, office staff members and outside contacts.
" Complies with all company policies and procedures.
" Responsible for maintaining a clean and safe working area.
Job Dimensions (skills, knowledge & abilities)
Essential Job Dimensions
Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing English, Customer Service, Dependability/Reliability, Flexibility/Adaptability, Initiative, Listening & Understanding, Math Skills, Multi-Tasking, Office Equipment Usage, Order Processing, Personal Computer Usage, Planning & Organizing, Problem-Solving, Product Knowledge, Relationship Building, Research, Team Participation, Time Management, Typing Skill
Education & Work Experience
" High School diploma; or equivalent combination of education and experience.
" Between three months to one year of previous experience in a similar position.
" Inside sales
Tools & Equipment
" Microsoft Word, Microsoft Excel and Outlook.
" Able to operate Fax Machine and Printer
Work Environment & Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is performed in an office environment; the employee may occasionally work in a warehouse environment.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
Apply Now Call to schedule an interview
Customer Relationship Management
Resolve Customer Issue
Explain Product Feature
Promote Customer Loyalty Plan