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Customer Service Associate

Crown Services, Inc. Schaumburg Full-Time
$16.00 - $20.00 / hour
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Our client, located in Schaumburg,is looking for a Customer Service Rep. to add to their already fabulous team!!


Starting pay is $16 - and up depending on experience

Monday - Friday 8 am to 5 pm


Job Description


" Communicates with customers by phone, e-mail and facsimile and receives orders for blades.

" Processes customers' orders and enter.

" Handles inbound inquiry calls from prospective customers by explaining product features, product  selection, price quotes, product availability and credit terms.

" Verifies payment/shipping methods, terms and conditions, billing and shipping addresses and contact information.

" Researches and cross-references correct parts and product numbers upon receiving orders.

" Prepares and sends out product literature.

" Handles complaints concerning products, billing or service rendered, referring complaints to designated departments for investigation.

" Investigates and resolves customer problems with deliveries.

" Enters new customer data and other sales data for current customers in computer database.

" Prepares documentations related to business transactions, as required.

" Processes Return Authorizations.

" Investigate pricing availability for customers, salesmen and service.


Other & Miscellaneous - 10%


" Assists in pulling orders, if necessary.

" Seeks constant improvement, more efficient and less expensive ways and means in work processes.

" Performs special projects and other miscellaneous duties as assigned by supervisors.

" Maintains high ethical standards in the workplace.

" Reports all irregular issues and problems to supervisors for solution.

" Maintains good communication with supervisors, office staff members and outside contacts.

" Complies with all company policies and procedures.

" Responsible for maintaining a clean and safe working area.


Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions 

Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing English, Customer Service, Dependability/Reliability, Flexibility/Adaptability, Initiative, Listening & Understanding, Math Skills, Multi-Tasking, Office Equipment Usage, Order Processing, Personal Computer Usage, Planning & Organizing, Problem-Solving, Product Knowledge, Relationship Building, Research, Team Participation, Time Management, Typing Skill


Qualifications

Education & Work Experience

" High School diploma; or equivalent combination of education and experience.

" Between three months to one year of previous experience in a similar position.

"      Inside sales 



Tools & Equipment

" Microsoft Word, Microsoft Excel and Outlook. 

" Able to operate Fax Machine and Printer 



Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Work is performed in an office environment; the employee may occasionally work in a warehouse environment.



Physical Demands

Must occasionally lift and/or move up to 25 pounds.


Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.



Apply Now Call to schedule an interview

847-278-1529

Crown Services

Schaumburg, IL 

Skills required

Customer Service
Customer Relationship Management
Resolve Customer Issue
Explain Product Feature
Explain Warranty
Promote Customer Loyalty Plan

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$18
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Associate
$16.00 - $20.00 / hour
Estimated Salary: $64K
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Since 1968, thousands of companies and tens of thousands of associates have relied on Crown Services for innovative personnel solutions throughout the mid-western United States. The reason is simple: Crown’s experience and dedication to the success of our clients means that the answers to today’s complex staffing challenges are as close as your email or telephone.

Whether you are an individual seeking employment or an employer looking for real-world staffing solutions to address your specific requirements, Crown Services is ready and uniquely qualified to meet and exceed your needs.

A unique balance exists between Crown Services, its clients and associates. In our fourth decade of growth, evolution and commitment to the success of our clients, our dedication to unparalleled customer service and innovative staffing solutions remains central to our success and your potential.

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