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  • Phoenix, AZ 85016

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Customer Care Representative

HireLive • Phoenix, AZ

Posted 1 month ago

Job Snapshot

Full-Time
Degree - High School
Competitive compensation plus additional annual incentive
Accounting - Finance, Consulting, Telecommunications
Customer Service, Finance, Entry Level

Job Competition

16

Applicants

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Job Description

Customer Care Representative – Inbound Claims Center


Description: 
Are you looking for a career where you can apply your talents to meaningful work? Have you considered a career in the insurance industry? Would you like to work for a company whose core mission is to help individuals and businesses succeed? 

 

Well then you have found the right fit! 

 

As a Customer Care Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers’ compensation and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims.

This excellent opportunity in our dynamic claims contact center provides clear career pathways into our growing claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.  

 

AS A CUSTOMER CARE REPRESENTATIVE YOU WILL: 

  • Be the first point of contact to our policyholder’s, explaining the claims process, initiating damage appraisal and organizing car rental where appropriate
  • Initiate claims according to claims best practices, as assigned and provide exceptional customer service
  • Utilize multiple computer applications to accurately document claim information
  • Be provided with 6 weeks of paid training as well as ongoing coaching and development to ensure your success 


LOCATION & SCHEDULE:
 

Location: 8888 Raintree Drive, Suite 200, Scottsdale, AZ 85260

Start Date: June 3rd, 2019 

Training Hours: Monday–Thursday 12:00pm–8:30pm + every Sunday 8:00am–4:30pm

 

Post Training Schedule:

Monday–Thursday 12:00pm–8:30pm + every Sunday 8:00am–4:30pm [Fri & Sat off]

DST Winter Hours: Mon - Thurs 1:00pm - 9:30pm + Sunday 9:00am - 5:30pm 

Must be available to work on Holidays 

 

COMPENSATION

  • Competitive compensation plus additional annual incentive 
  • 10% shift differential will be added for working the Sunday and late Schedule
  • 5% language adjustment will be added for your Spanish-English Bilingual skills after training

BENEFITS

  • Medical, Dental, Life and Disability Insurance – Starts first day of employment
  • 19 days Paid Time Off in a full year
  • Tuition reimbursement
  • Paid volunteer opportunities
  • Employee recognition
  • Wellness program
  • And more! 

THE HARTFORD SCOTTSDALE OFFICE OFFERS:

  • Onsite state of the art gym facilities & Deli
  • A Diverse and Inclusive Employee Community
  • Beautiful, new office building with outstanding views
  • A wide variety of leadership and development opportunities in the insurance field - including adjudication, auto/property appraisal, policy sales and underwriting
  • Employee Resource Groups

Qualifications:

  • A demonstrated background in customer service, insurance, retail, restaurant or a related field
  • Excellent communication skills with strong ability to empathize with customers
  • Strong attention to detail
  • Experience working in a Windows-based computer environment
  • The ability to work in a collaborative environment
  • High School Diploma or equivalent required, bachelor’s degree a plus 


TRAINING REQUIREMENTS:

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment.  Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.


Meet with Hiring Managers on May 1st! (Dress for Success)

Phoenix
Wednesday, May 1st
9:30am – 1:00pm
Embassy Suites Hotel Biltmore
2630 East Camelback Road
Phoenix, AZ 85016
Parking: Complimentary

● Bring 10-15 Resumes ● Dress Business Professional ● This is a free event for job seekers

www.HireLive.com

Get Social With HireLive!
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Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!

Job Requirements

Qualifications:

  • A demonstrated background in customer service, insurance, retail, restaurant or a related field
  • Excellent communication skills with strong ability to empathize with customers
  • Strong attention to detail
  • Experience working in a Windows-based computer environment
  • The ability to work in a collaborative environment
  • High School Diploma or equivalent required, bachelor’s degree a plus 

Job ID: PHX - The Hartford
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