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Customer Service in Murphysboro,Illinois
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Healthcare Call Center/Benefits Verification Rep.

A-Line Staffing Solutions Carbondale Full-Time
$13.50/ hour
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A-Line Staffing is actively searching for Multiple Benefits Verification reps for a major healthcare company located in Carbondale, IL. This is an exciting opportunity with a client that is looking to move fast for the right candidates. Please contact Brad Zidek at Email blocked - click to apply for immediate consideration! Or call at Phone number blocked - click to apply.

Summary:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Please contact Brad Zidek at bzidek@alinestaffing.com for immediate consideration! Or call at 412-823-2500.

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill
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A-Line Staffing began in 2004 with just two of us – a father and son with 30 combined years of experience started the company out of a basement in Warren, Michigan. We started our company with just one placement, and continue to build the company and our relationships – one placement at a time.

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