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Customer Service Representative/Call Center

PrideStaff Gainesville, GA Full-Time
$11.50/ hour
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Call Center - Customer Service   M-F 9:30 AM - 6 PM

$11.50  long term temp assignment 6 months 

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to  clients and customers accessing the company by telephone, electronic systems or coming in. The CSR provides the first point of customer contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity. The CSR will ensure all clients are greeted in a courteous and professional manner and assist the customer according to company policies.


•  Act as the first point of contact for all customers and visitors to the facility both in person and on the phone. This includes answering and routing in-coming calls, providing general information, facilitating payments, processing applications for service and service disconnections, facilitating customer moves, additions and changes, and answer billing inquiries

• Communicate to field and office personnel regarding routine and emergency situations

• Provide ongoing communication to customers regarding the status of service requests

• Generate service orders for reconnection of service/check high usage

• Close out maintenance service orders and post readings on routine service orders

• Follow Process and Procedures when dealing with a customer’s problem and take appropriate action and uses best judgement to resolve the problem

• Escalate issues as required to provide customer satisfaction and prompt issue resolution

• Document customer feedback manually or online and refer to appropriate manager for follow-up

• Maintain a positive attitude when interacting with all customers, co-workers and company visitors

• Use tact and courtesy when dealing with difficult customers and referring customers to management if a problem cannot be  resolved

• Use appropriate telephone etiquette when talking with customers

• Provide accurate information regarding our services and service guidelines

•Perform duties in compliance with laws, regulations, company policies and procedures


•High School diploma or a General Equivalency Diploma (GED) and 2 years of experience in customer service is required

• Call center customer service experience is preferred

• A professional and courteous telephone manner

• High level understanding of privacy and confidentiality related to position

•  A good understanding of Customer Information Systems. Experience with Cogsdale is an asset

• Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude

Clean background/drug screen 

Recommended skills

Emergency Handling
Customer Service
Call Centers
Customer Support
Customer Satisfaction
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