Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
C4585692b1c2fbf6817fb1fc35aca179

Customer Service Representative/Call Center

PrideStaff Gainesville, GA Full-Time
$11.50/ hour
Apply Now

Call Center - Customer Service   M-F 9:30 AM - 6 PM

$11.50  long term temp assignment 6 months 

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to  clients and customers accessing the company by telephone, electronic systems or coming in. The CSR provides the first point of customer contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity. The CSR will ensure all clients are greeted in a courteous and professional manner and assist the customer according to company policies.

ESSENTIAL DUTIES

•  Act as the first point of contact for all customers and visitors to the facility both in person and on the phone. This includes answering and routing in-coming calls, providing general information, facilitating payments, processing applications for service and service disconnections, facilitating customer moves, additions and changes, and answer billing inquiries

• Communicate to field and office personnel regarding routine and emergency situations

• Provide ongoing communication to customers regarding the status of service requests

• Generate service orders for reconnection of service/check high usage

• Close out maintenance service orders and post readings on routine service orders

• Follow Process and Procedures when dealing with a customer’s problem and take appropriate action and uses best judgement to resolve the problem

• Escalate issues as required to provide customer satisfaction and prompt issue resolution

• Document customer feedback manually or online and refer to appropriate manager for follow-up

• Maintain a positive attitude when interacting with all customers, co-workers and company visitors

• Use tact and courtesy when dealing with difficult customers and referring customers to management if a problem cannot be  resolved

• Use appropriate telephone etiquette when talking with customers

• Provide accurate information regarding our services and service guidelines

•Perform duties in compliance with laws, regulations, company policies and procedures

KNOWLEDGE, SKILLS & EXPERIENCE

•High School diploma or a General Equivalency Diploma (GED) and 2 years of experience in customer service is required

• Call center customer service experience is preferred

• A professional and courteous telephone manner

• High level understanding of privacy and confidentiality related to position

•  A good understanding of Customer Information Systems. Experience with Cogsdale is an asset

• Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude

Clean background/drug screen 

Recommended skills

Emergency Handling
Customer Service
Call Centers
Customer Support
Customer Satisfaction
Management

Salary Details

This salary was provided in the Job Posting.
$11.50
Hourly Salary

Career Path

See the next step in your career
Customer Service Representative/Call Center
$11.50/ hour
Estimated Salary: $72K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.