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Customer Service Representative

Complete Staffing Solutions, Inc Marlborough Full-Time
$18.00 - $22.00 / hour
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·         Primary contact for all assigned accounts, existing and new, utilizing in house resources and subcontractors.

·         Sets customer expectations and communicates updates frequently.

·         Coordinates Preventive Maintenance and Repair Work with customers and manages all follow up activity until resolved.

·         Obtains paperwork from subcontractors and enters into business systems.

·         Updates customer portals and other tracking templates.

·         Produces reports for customers and management.

·         Answers Emergency Line for all customer calls.

·         Part of the Customer Care Center team and on call rotation schedule.

·         Works additional hours as needed to meet daily and or seasonal workload volume.

·         2 + years of experience in Customer Care and/or Field Service industry in a direct support/subcontractor environment.

·         Strong computer skills including Microsoft Windows, Excel, and other Microsoft Office applications.

·         Strong time management, multi-tasking, prioritization, and organizational skills.

·         A strong work ethic, creative "can-do" attitude, and sense of urgency.

·         Flexibility in work hours (nights, weekends, holidays, and major weather related events).

Recommended skills

Hardworking And Dedicated
Emergency Handling
Microsoft Office


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$18.00 - $22.00 / hour
Estimated Salary: $69K
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