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Customer Service Representative

Complete Staffing Solutions, Inc Marlborough Full-Time
$18.00 - $22.00 / hour
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·         Primary contact for all assigned accounts, existing and new, utilizing in house resources and subcontractors.

·         Sets customer expectations and communicates updates frequently.

·         Coordinates Preventive Maintenance and Repair Work with customers and manages all follow up activity until resolved.

·         Obtains paperwork from subcontractors and enters into business systems.

·         Updates customer portals and other tracking templates.

·         Produces reports for customers and management.

·         Answers Emergency Line for all customer calls.

·         Part of the Customer Care Center team and on call rotation schedule.

·         Works additional hours as needed to meet daily and or seasonal workload volume.

·         2 + years of experience in Customer Care and/or Field Service industry in a direct support/subcontractor environment.

·         Strong computer skills including Microsoft Windows, Excel, and other Microsoft Office applications.

·         Strong time management, multi-tasking, prioritization, and organizational skills.

·         A strong work ethic, creative "can-do" attitude, and sense of urgency.

·         Flexibility in work hours (nights, weekends, holidays, and major weather related events).

Recommended skills

Hardworking And Dedicated
Multitasking
Coordinating
Scheduling
Emergency Handling
Microsoft Office
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