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Customer Service Representative

Broadway National Ronkonkoma Full-Time
$17.00 - $19.00 / hour
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You’re thrilled to take on that initial step. You’re eager to be the first set of eyes on an assignment. You take pride in your well-spoken manner and know the true meaning of good customer service. Working on a team keeps your energy high and motivates you to succeed… If you can relate to this description, please continue reading.


Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Big Box Retail, Specialty and more. We have completed several iconic projects in the NYC metro area, including signage for Radio City Music Hall and Citi Field, along with the LG Spectacular Billboard/Sign in Times Square throughout our 30 years in business.  Signage being just one of our core competencies, Broadway National also offers services for Lighting, Electrical, HVAC, Plumbing, Construction, Janitorial & Floor Care, and Exterior Services, including Parking Lot, Snow Removal & Landscaping. 


·         Receiving and accepting all incoming work orders

·         Entering all new work orders into Broadway computer database

Prioritize based off volume and priority of service call

·         Understanding all aspects of a new work order

·         Updating client on third party system when accepting work order

·         Confirming scope of work by calling store location (if applicable per client)

·         Ensuring work order is set up properly before sending to operations team


·         Associates degree or equivalent experience

·         Demonstrated customer service skills; excellent phone etiquette a must!

·         Strong verbal and written communication skills

·         Ability to multi-task in a fast-paced environment

·         Pro-active, organized & detail oriented

·         National retail & facility maintenance experience preferred


·         Medical, Dental and Vision

·         Company paid Group Term Life Insurance

·         401 (k) Retirement savings plan (company match)

·         Paid vacation, sick/personal time and floating holidays

·         Paid Holidays


We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business.  We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$17.00 - $19.00 / hour
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
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Broadway National is a family owned and operated company, founded in the garage of its founder, William Paparella, in 1989. We come from humble beginnings but through hard work, innovation, and a commitment to operational excellence, Broadway National has become a trusted service provider for big box retailers, restaurants, and banks across the country.

Our staff is comprised of Trade Specialists from the Sign, Lighting, Electrical, HVAC, Plumbing, Floorcare, and Janitorial fields. We also have a specialized team who manages rollout projects and remodels. By utilizing their expertise and skills we can ensure our proposals are reviewed with an expert eye, our partners are held to the industry standards, and that our account management team is constantly developing their own industry knowledge. We believe that the stronger our Account Management Teams are the better we can ultimately serve our customers. Our Trade Specialists also enjoy getting out in the field to provide expert opinions, check in with our partners, and ensure that our crews have everything they need in order to be successful.

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