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Office Assistant

Southwest Network Phoenix Full-Time
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This is great opportunity for an experienced Office Assistant who enjoys working in a fast-paced environment while making a difference. In this role, you will be the face and voice of Southwest Network as you work at the reception desk at one of our adult outpatient clinics or regional offices for child & adolescent services, answering phones, greeting our members, answering their questions, and helping them with requests. You will provide support, administrative, data entry and clerical services to our caring and dedicated clinical teams so they can provide efficient, quality care and timely services to our members.


Assist the case management teams in completing action steps related to members’ Individual Service Plans, coordinating services and identifying community resources, and coordinating with agency partners.  Schedule member appointments, ensure service tickets are in order, collect and validate insurance information, and record no-shows and appointment changes.


You must have a positive customer service attitude, be responsive, and have a desire to serve your fellow employees and our community with honesty, respect and strength.


A complete job description is available upon request.

Only candidates 21 years of age or older will be considered.

  • Must have a high school diploma or a high school equivalency diploma (GED).
  • One year of prior office experience required and prior medical office experience strongly preferred.
  •  Must maintain a valid Arizona state fingerprint clearance card if working at a child & adolescent services site.

Skills required

Verifies Data
Excel Spreadsheet Creation
Entry Verification
Sorting Information
Documents Scanning
E File


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Southwest Network provides behavioral health services to infants, children, adolescents and adults, partnering with them, their caregivers and families to help them overcome the obstacles they face to live their best lives possible.

We take an integrated approach, caring for both the mind and body for total health and wellness.

We listen carefully to learn about symptoms and challenges, develop individualized treatment plans, and provide expert services and proven programs to help each individual in our care realize goals, ambitions, and a brighter future.

Each individual is treated with respect and dignity by a compassionate, dedicated and knowledgeable team of professionals. They find solutions to problems, locate needed resources, and provide support and encouragement. They do whatever is needed for those in their care.

Services for children and adolescents are provided from three regional offices and five offices co-located with the Arizona Department of Child Safety. Services for adults are provided at seven clinics, including two integrated health homes that offer primary care services in coordination with behavioral health services. All services are provided in a manner that is responsive to diverse cultural beliefs, practices and preferred languages.

Southwest Network is a 501(c)(3) nonprofit charitable organization. As the largest provider network organization in Maricopa County (Phoenix), Arizona and one of the largest community behavioral health providers in the U.S., Southwest Network is able to provide extensive and robust programs and services. We continually seek to ensure their quality by providing comprehensive oversight and support from internal quality assurance, training, human resources, information technology, risk management, communications, and accounting departments.

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