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Customer Service Representative

Atlanta, GA Full-Time
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Customer Service Representative

The customer service representative performs a variety of customer and sales support functions, interfaces with sales teams, production planning; regional CSR’s and order management teams and various other departments within the company.

Order Processing

  • May work to release orders, change request dates, update orders in the case of urgent orders or when the factory is off hours or on holiday

Customer Service/Global account management

  • Work with production planning and order management team on delivery issues; assure product delivery in accordance with customer requirements and manufacturing capabilities. Follow escalation path if needed.
  • Address phone calls and email correspondence to include but not limited to product inquiries, order status, lead time and satisfaction issues.
  • Coordinate the demands and supplies across multiple regions and the factory.
  • Assist finance in following up on any overdue invoices when required


  • 3-5+ years Customer service and/or general office administrative experience preferred.
  • Strong organization and time management skills
  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.

Recommended skills

Customer Service
Time Management
Account Management
Order Processing
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