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Call Center Reps (Collections) - $1500 Incentive - We Train job in Phoenix at Empereon Constar

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Call Center Reps (Collections) - $1500 Incentive - We Train at Empereon Constar

Call Center Reps (Collections) - $1500 Incentive - We Train

Empereon Constar Phoenix, AZ Full Time
$12.15 - $14.15/Hour
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You can earn an extra $2 per hour just by meeting your attendance quotas, it doesn't get much easier than that! Ask us how!


We are looking for talented Entry-Level Collectors that thrive in a quick collections-cycle environment. The ideal candidate plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.


Responsibilities:

  • Partner with customers to understand their needs and determine best available options
  • Route qualified opportunities to the appropriate teammate for further development and closure
  • Collect payments on delinquent accounts and take actions to encourage timely payments
  • Accurately process payments and efficiently update account records
  • Build relationships, develop trust, and find solutions to help customers meet financial obligations
  • Maintain brand protection through professional interactions with customers

Qualifications:

  • Phone presence and experience dialing dozens of calls per day
  • Excellent verbal and written communications skills
  • Listening and negotiation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Collections, sales, customer service, or related call center experience
  • Basic math skills
  • Intermediate knowledge of email, Internet browsers, and search functions
  • Basic knowledge of credit, interest, and loan procedures a plus
  • Must be willing to undergo a background check and drug screen, in accordance with local laws and regulations

What We Offer:

  • $1,500 Bonus - $500 at 90 days and $1,000 at 180 days
  • Attendance bonus - earn up to $2 more per hour by meeting attendance quotas
  • Fun and Friendly work environment
  • Flexible schedules
  • Medical, dental, vision, 401k
  • Excellent advancement opportunities
  • Amazing Referral Program
  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Recommended Skills

  • Basic Math
  • Customer Service
  • Multi Tasking
  • Strong Phone Presence
  • Telephone Skills
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