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Public Service Administrator Option 6 SCR Call Floor Supervisor job in Springfield at Illinois Department of Children & Family Services

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Public Service Administrator Option 6 SCR Call Floor Supervisor at Illinois Department of Children & Family Services

Public Service Administrator Option 6 SCR Call Floor Supervisor

Illinois Department of Children & Family Services Springfield, IL Full Time
$37,392 - $127,896/Year

Agency : Department of Children and Family Services
Closing Date/Time: 09/21/2021
Salary: Range is $3,116 - $10,658 Monthly (Anticipated Starting Salary is $7,500 - $8,750 Monthly)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: Gubernatorial Exclusion 063

Work Hours: Rotating Weekends 4:00pm - 12:30am


The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives yo u the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.


As Call Center Supervisor, directs the operations of the State Central Register Call Center for an assigned shift. Plans, supervises, reviews, and coordinates the activities of professional child welfare staff engaged in the receipt, evaluation, and documentation of reports of child abuse and neglect. Provides necessary technical direction and guidance. Explains Department policies, procedures, and state statutes to subordinate staff, field staff, community officials, and the general public. Monitors and enforces compliance with the provisions of all applicable state or federal laws and Department rules and procedures. Monitors call floor schedule to ensure sufficient staff coverage. Works mandatory overtime as assigned. (25%)

Serves as full line supervisor. Assigns and reviews work. Provides guidance and training to assigned staff. Counsels staff regarding work performance. Reassigns staff to meet day-to-day operating needs. Establishes annual goals and objectives. Approves/disapproves time off requests. Adjusts first level grievances. Effectively recommends and imposes discipline, up to and including discharge. Prepares and signs performance evaluations. Determines and recommends staffing needs. (25%)

Establishes and implements an SCR-based program of staff development and training for subordinate staff. Monitors to ensure staff attend Department-sponsored training sessions. Conducts an annual assessment of training needs of subordinate staff, both on an individual and collective basis. Evaluates group and individual effectiveness, independently acting to improve both. Devises and implements methods and procedures for appropriate production control. Arranges and conducts orientation and training programs for staff development. (20% )

Evaluates and approves reports of calls received. Reviews reports for accuracy and completeness of information and compliance with Department policy. Monitors calls to evaluate worker performance and assess training needs. (10%)

Approves and disapproves requests from hospitals and physicians throughout the state for permission to provide medical treatment to youth in care. Verifies legal status of children. Discusses proposed medical treatment with physicians. Signs consent forms authorizing medical treatment (10%)

Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedural changes. Conducts unit meetings to discuss changes in procedures and policies, training issues, and Call Floor problems. (5%)

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above (5%)

Minimum Qualifications:

1.  Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university

2.  Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field
 

Preferred Qualifications:

  1. Prefers 2 years of supervisory experience leading a team of professional staff
  2. Prefers professional experience evaluating program and personnel performance
  3. Prefers 2 years of professional experience working in a call center environment
  4. Prefers professional experience working in a 24 hour/7 day per week operation
  5. Prefers professional experience conducting quality review
  6. Prefers professional experience conducting staff training
  7. Prefers professional experience in multi-tasking with multiple system applications
Employment Conditions

1.  Requires a valid driver’s license and ability to travel

2.  Requires ability to pass a background check

A RESUME IS REQUIRED TO APPLY FOR THIS JOB POSTING

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application which can be accessed via the website [ Link removed ] - Click here to apply to Public Service Administrator Option 6 SCR Call Floor Supervisor

Recommended Skills

  • Human Services
  • Social Work
  • Sociology
  • Public Administration
  • Social Sciences
  • Psychology
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