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Bilingual (Spanish/English) Collections Associate

Community Choice Financial™ Dublin Full-Time
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Bilingual (Spanish/English) Collections Agent

The primary goal for this position is to facilitate account recovery within our corporate call center location. Collections Representatives will work as an individual as well as in a cooperative team dynamic. Seeking motivated, accountable, reliable, money-motivated professionals dedicated to delivering superior customer service.

Tasks:

·        Initiate phone calls via manual effort or via the automated dialing system to notify customers of their past due account.

·        Arrange debt recovery and/or establish repayment schedules according to the customer’s pay dates.

·        Disposition accounts appropriately and maintain production workflow.

·        Update customer’s location information (place of employment, addresses and phone number).

·        Meet Production Goals such as kept rate percentage, accounts worked per hour, calls made per hour, number of secured payment arrangements, total dollars collected, and other team and individual goals.

·        Operate within federal, state and other regulatory laws.

·        Follow company policy and procedures always.

·        Navigate through our Collection Resolution System, Control Center and other web-based systems.

·        Develop and maintain positive, professional relationships with clients, customers, co-workers, managers and executive staff members.

Skills:

·        Active Listening

·        Written and Verbal Communication

·        Reading Comprehension

·        Resource Management

·        Negotiation and Persuasion

·        Time Management

·        Computer Literacy

·        Data Entry

·        Team Player

·        Can-do Attitude

·        Flexibility

·        Calm Demeanor

Benefits:

·        Position pays an hourly rate based upon experience.

·        Position also has a monthly bonus based upon performance.

Full benefit package available (medical, dental, vision, life, 401k, etc.)

·        Flexible scheduling.

·        Paid Time Off

·        Access to a fully equipped corporate gym and personal trainer.

Experience and Education:

·        High School Diploma.

·        6 months’ collection or call center experience preferred.

·        Customer Sales, Collection or Sales background preferred.

 

 

Recommended skills

Time Management
Active Listening
Verbal Communication
Persuasive Skills
Customer Service
Scheduling

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$38K
Below Avg. Average Above Avg.

Career Path

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Bilingual (Spanish/English) Collections Associate
Estimated Salary: $53K
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