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Bilingual (Spanish/English) Collections Associate

Community Choice Financial™ Dublin Full-Time
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Bilingual (Spanish/English) Collections Agent

The primary goal for this position is to facilitate account recovery within our corporate call center location. Collections Representatives will work as an individual as well as in a cooperative team dynamic. Seeking motivated, accountable, reliable, money-motivated professionals dedicated to delivering superior customer service.


·        Initiate phone calls via manual effort or via the automated dialing system to notify customers of their past due account.

·        Arrange debt recovery and/or establish repayment schedules according to the customer’s pay dates.

·        Disposition accounts appropriately and maintain production workflow.

·        Update customer’s location information (place of employment, addresses and phone number).

·        Meet Production Goals such as kept rate percentage, accounts worked per hour, calls made per hour, number of secured payment arrangements, total dollars collected, and other team and individual goals.

·        Operate within federal, state and other regulatory laws.

·        Follow company policy and procedures always.

·        Navigate through our Collection Resolution System, Control Center and other web-based systems.

·        Develop and maintain positive, professional relationships with clients, customers, co-workers, managers and executive staff members.


·        Active Listening

·        Written and Verbal Communication

·        Reading Comprehension

·        Resource Management

·        Negotiation and Persuasion

·        Time Management

·        Computer Literacy

·        Data Entry

·        Team Player

·        Can-do Attitude

·        Flexibility

·        Calm Demeanor


·        Position pays an hourly rate based upon experience.

·        Position also has a monthly bonus based upon performance.

Full benefit package available (medical, dental, vision, life, 401k, etc.)

·        Flexible scheduling.

·        Paid Time Off

·        Access to a fully equipped corporate gym and personal trainer.

Experience and Education:

·        High School Diploma.

·        6 months’ collection or call center experience preferred.

·        Customer Sales, Collection or Sales background preferred.



Recommended skills

Time Management
Active Listening
Verbal Communication
Persuasive Skills
Customer Service


CareerBuilder Estimated Salary

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Below Avg. Average Above Avg.

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Bilingual (Spanish/English) Collections Associate
Estimated Salary: $53K
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