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Patient Satisfaction Specialist job in Richmond at Patient First

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Patient Satisfaction Specialist at Patient First

Patient Satisfaction Specialist

Patient First Richmond, VA Full-Time
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Patient First is accepting applications for Patient Satisfaction Specialist in the Richmond, Virginia area. Patient First provides a friendly work environment that promotes a team oriented philosophy.   


The responsibilities of this job include, but are not limited to, the following:

Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts;


Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process;


Ensuring courteous and professional communication is made with all parties;


Providing necessary information for Insurance Representatives to help reconcile patients' accounts;


Responding to request for information regarding patients' accounts;


Updating account information as necessary;


Ensuring customer questions and requests are handled completely and in a timely manner.


Minimum education and professional requirements include, but are not limited to, the following:



Employee must be 18 years of age or older;



High school graduate or equivalent;



Knowledge of insurance policies (preferred);



Excellent written and verbal skills;



Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards;



Must be able to prioritize and handle multiple tasks;



One to two years of successful customer service experience, preferably in a call center environment;



Basic math and analytical/problem-solving skills;



Good computer experience, including Microsoft Word and Excel;



Must be able to work independently and achieve productivity goals.


Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary.

Recommended Skills

Self Motivation
Stress Management
Friendliness
Customer Service
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Complex Problem Solving
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