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Collections Specialist job in Norfolk at Cornerstone RPO

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Job Requirements

This position will be responsible to:

• Conduct collection campaigns on each assigned client that consist of professionally handled phone calls and email correspondence to secure timely payment of obligations.

• Address short paid amounts and provide any necessary backup & documentation as required.

• Ensure that customer statements are sent in a timely manner.

• Access customer payment portals to retrieve payment and dispute details. Log disputes as required.

• Liaise with internal departments to resolve issues such as misapplied cash, documentation issues, cargo holds, credit issues, etc.

• Assist customers with reconciliation of overpayments, refunds, small balances & offsets in order to maintain current status of customer accounts.

• Provide updates on collection progress as required.

• Audit of accounts to be written up and submitted for legal action. Ensuring all proper documentation is provided and procedures have been followed before submission for approval.

• Miscellaneous related duties or Projects as assigned.


Skill Sets / Education & Experience Requirements: **Must be proficient in Excel**

• High School Diploma required.

• The ideal candidate for this position will have 2 years of corporate collections experience including interaction with a large customer base.

• Finance experience with emphasis on credit & collections

• Exceptional interpersonal & communication skills (written & verbal).

• Strong organizational, time management, priority setting & high level of analytical & problem-solving abilities.

• Ability to coordinate information from various sources.

• Possess a mindset with strong customer service skills that clearly recognizes the importance & sensitivity of our customers.

• Proficiency in computer skills to include Microsoft applications (Excel, Outlook, Word, PowerPoint),

• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

• Must have attention to detail with an eye for accuracy

• Must be available to work on site 8am-5pm, Monday thru Friday.


Skill Sets / Education & Experience Preferred:

• Bachelor’s degree in finance or related field preferred.

• Knowledge of the ocean container shipping industry a plus but not required.

• Internal candidates – familiarity with functions of different internal departments such as Finance, Exports, Rates & Detention & Demurrage a plus.   


Come along on CMA CGM’s adventure ! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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Collections Specialist at Cornerstone RPO

Collections Specialist

Cornerstone RPO Norfolk, VA, VA Full-Time
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CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

Position Summary: ** Candidate must be Excel Proficient**

The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of coll ections including issue resolution. They are responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to reduce DSO and maximize cash collections. The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must have the ability to work as part of a dynamic team and are able to adjust quickly to changing assignments or priorities.


This position will be responsible to:

• Conduct collection campaigns on each assigned client that consist of professionally handled phone calls and email correspondence to secure timely payment of obligations.

• Address short paid amounts and provide any necessary backup & documentation as required.

• Ensure that customer statements are sent in a timely manner.

• Access customer payment portals to retrieve payment and dispute details. Log disputes as required.

• Liaise with internal departments to resolve issues such as misapplied cash, documentation issues, cargo holds, credit issues, etc.

• Assist customers with reconciliation of overpayments, refunds, small balances & offsets in order to maintain current status of customer accounts.

• Provide updates on collection progress as required.

• Audit of accounts to be written up and submitted for legal action. Ensuring all proper documentation is provided and procedures have been followed before submission for approval.

• Miscellaneous related duties or Projects as assigned.


Skill Sets / Education & Experience Requirements: **Must be proficient in Excel**

• High School Diploma required.

• The ideal candidate for this position will have 2 years of corporate collections experience including interaction with a large customer base.

• Finance experience with emphasis on credit & collections

• Exceptional interpersonal & communication skills (written & verbal).

• Strong organizational, time management, priority setting & high level of analytical & problem-solving abilities.

• Ability to coordinate information from various sources.

• Possess a mindset with strong customer service skills that clearly recognizes the importance & sensitivity of our customers.

• Proficiency in computer skills to include Microsoft applications (Excel, Outlook, Word, PowerPoint),

• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

• Must have attention to detail with an eye for accuracy

• Must be available to work on site 8am-5pm, Monday thru Friday.


Skill Sets / Education & Experience Preferred:

• Bachelor’s degree in finance or related field preferred.

• Knowledge of the ocean container shipping industry a plus but not required.

• Internal candidates – familiarity with functions of different internal departments such as Finance, Exports, Rates & Detention & Demurrage a plus.   


Come along on CMA CGM’s adventure ! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

Recommended Skills

Account Receivable Experience
Collections
Credit Reports
Customer Support
Finance
Microsoft Excel
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