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  • Jacksonville, FL
  • Ganesh P

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Ops Support/Desktop Management

Jacksonville, FL

Posted 10 days ago

Job Snapshot

Information Technology

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Job Description

Title:  Desktop Management Systems

Mandatory skills: 

  • customer service
  • call center

Job Description:

  • This position will be a part of a team of Support individuals who will support production environments, client solutions, and end-to-end client data delivery. Successful candidates will be hands-on and able to drive customer issues related to Login/Password and some training limited to one system where we may help customers with the process of filing a claim. Responds to queries coming in on phone, email, logs all cases in tracking database. This role requires great customer skills as well as creativity and attention to detail. 


  • 1-2 years of customer service experience in a call center environment. 

Primary responsibilities and previous experience and abilities: 

  • Unlocking user accounts 
  • Resetting passwords on different systems 
  • Assist customers with training thru a couple of different functions on one of our web applications where a user may require assistance in uploading a document or changing information on the site 
  • Excellent analytical and problem-solving skills 
  • Adhere to established operations standards and procedures 
  • Must be a highly organized and disciplined individual 
  • Excellent written and verbal communication skills 
  • Ability to work independently as a self-starter, and within a team environment. 
  • Be highly responsive with strong sense of urgency and excellent follow-up skills. 
  • A college degree is a big plus

Job Requirements

Mandatory skills: 

  • customer service
  • call center

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at [Click Here to Email Your Resumé] for any complaints, comments and suggestions.

Please send your resumes to "" and one of our recruiter will get in touch with you.

Contact Details:

Account co-ordinator:  Ganesh P,Phone No: (847) 368-0860 Extn: 228 , Email id: [Click Here to Email Your Resumé]

3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
[Click Here to Email Your Resumé] |
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