Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 2001 Northeast 46th Street
    Kansas City, MO 64116

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Senior Customer Service Representative jobs in Kansas City, MO delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Senior Customer Advocate

Full Potential Solutions • Kansas City, MO

Posted 2 months ago

Job Snapshot

Full-Time
Experience - Greater than 15 years
Degree - High School
$18.00/Hour
Telecommunications
Sales

Job Description

As a Senior Customer Advocate in our Kansas City office, your main responsibility is to communicate directly with customers who proactively contact Sprint seeking to cancel contracts and/or move to a new carrier for a variety of reasons. Customers will primarily be displeased with their current services or pricing, ergo, the need to switch or cancel. Customers can get irate and difficult to deal with, and your role will be to de-escalate and communicate the value of staying with their current provider along with plan optimization and/or discounted device upgrade offers. Your engagement may also lead to offering products and features to enable the customer experience to be better equipped to their satisfaction.

Our expectation of you, is to handle customer demands with a solution-oriented approach to saving the business while delivering the highest level of customer service, and technical support when necessary. Your demeanor is expected to remain courteous and professional despite the possibility of the customer’s lack of rapport or poor demeanor.

As a Senior Retention Advocate you can earn $18 per hour and earn uncapped bonus.

ESSENTIAL FUNCTIONAL RESPONSIBILITIES:

  • Establish positive rapport with current client customers through inbound telephone calls.
  • Handle incoming calls from customers requesting to disconnect or port their current service to another carrier. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
  • Retain customers through proper identification of customer concerns and utilization of offer management tools to sell the value of client products and services.
  • Provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features and benefits of their services, and be able to ask for the sale.
  • Identify, research and resolve customer concerns and or problems to maintain their business and a positive customer relationship.
  • Record electronic transactions and document each call accurately while talking with customers over the phone.
  • Communicate effectively, professionally, and apply a positive customer service attitude in all forms of communication with internal and external customers.
  • Adhere to client privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings and weekends as business demand
  • Displayed courtesy and strong interpersonal skills with all customer interactions.

Job Requirements

  • Minimum of four (4) years combined experience in fast paced, sales centric environment
  •  o One (1) to two (2) years experience in supporting a Sales driven program, account or company. Generally, with type of calls with upselling, cross selling and hard selling.
  •  o One (1) to two (2) years experience in doing technical support
  •  o One (1) to two (2 years experience in a call center environment
  • History of excellent work attendance required.
  • Experience in the Telecommunications industry a plus.
  • College education preferred.
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.