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General Manager

Service Company San Jose, CA Full-Time
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Essential Duties and Responsibilities:


  • Drive the business toward profitable growth.
  • Safeguarding the assets of the branch.
  • Full operational responsibility for all profit and loss related activities of the branch. 
  • Monitor overtime & temporary labor utilization and tightly control their use.
  • Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction. 
  • Motivate and recognize the contributions of the branch personnel to establish a team culture.
  • Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
  • Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
  • Personally responds to difficult customer inquiries and/or unusual situations.
  • Manage the efficient routing of deliveries and service calls.
  • Execute program(s) to meet/exceed the sales plan.
  • Prepare business forecasts and budgets as required.
  • Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
  • Maintain a working knowledge of the competition within the local market place.
  • Responsible for the recruitment, selection and development of all branch employees.
  • Consistently administer company policies and procedures within the branch.
  • Spend a reasonable amount of time in the field performing training missions with branch personnel.
  • Adhere to and uphold all company safety guidelines and safe work practices.
  • Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
  • Manage the sales, operations and administrative departments of the branch including providing assistance to the production supervisor as required.
  • Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
  • May be required to perform the job duties of other branch staff on an as needed basis.
  • Ensure that branch staff wear the designated company uniform as required.
  • Optimize branch efficiency by consolidating/automating job duties wherever possible.


Requirements:


  • A four year degree with an emphasis in Sales, Marketing, Management or other related field.
  • Minimum of 5 years of sales/marketing management experience preferred.
  • Minimum of 2 years of service center operations experience preferred.
  • Strong interpersonal/communication skills; both written and verbal.
  • Ability to work with all levels of management.
  • Self-starter with good motivational skills.
  • Demonstrated proficiency with multi-tasking.
  • Excellent time management skills including prioritizing and planning.
  • Excellent analytical skills.
  • Computer proficiency. (Microsoft Office)

Physical Requirements:


  • Job requires an equal amount of time walking and standing, with approximately 50% of time spent sitting.  Does not require any heavy lifting or carrying.
  • Hand movements typically used: typing, grasping, holding.
  • Speech/hearing: ability to express/exchange ideas and otherwise communicate with customers and peers.
  • Must wear personal protective equipment as required.
  • Opportunities associated with position: 
  • The company offers a competitive salary, the possibility for annual bonuses, comprehensive benefits package which includes health insurance (dental, vision and health), paid time off, and a 401K plan. This position provides a generally consistent work schedule and there is room for growth within the company. 

Equal Opportunity Statement:


Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.


Culligan by WaterCo is an Equal Opportunity Employer.






Skills required

Customer Relationship Management
Provide Direction
Provide Actionable Feedback
Decision Making
Resolve Complaint
Performance Management
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