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IT - Help Desk II

Connect Search, LLC Chicago Full-Time
$25.00 - $30.00 / hour
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Job Title: IT Help Desk II

 

Location: Chicago, IL

 

Responsibilities 

 

·         Provide routine support to end-users for PC, server or mainframe applications and hardware.

·         Configure, maintain and install server applications and hardware using existing procedures to solve routine or standard problems.

·         Interact with network services, software systems engineering and applications development to restore service, document, identify issues and correct core problems.

·         Consult with end users to identity functional specifications for computer, Laptop, and software needs.

·         Document windows and mac operating systems programming.

·         Design and deploy windows operating systems via OS deployment tools.

·         Install, test and document windows operating system patches and upgrades.

Qualifications:

·       Experience as a help desk support specialist required.

·       Ability to manage confidential information with discretion and tact required.

·       Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills required.

·       Willingness and ability to travel to campus and/or non-campus locations for University business required.

·       Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer

·       Experience: A minimum of one year of user support, customer service or similar work experience required.

·       Bachelor’s degree in Information Technology, computer science or degree in related field. 

Qualifications:

·       Experience as a help desk support specialist required.

·       Ability to manage confidential information with discretion and tact required.

·       Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills required.

·       Willingness and ability to travel to campus and/or non-campus locations for University business required.

·       Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer

·       Experience: A minimum of one year of user support, customer service or similar work experience required.

·       Bachelor’s degree in Information Technology, computer science or degree in related field. 

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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Connect Search, LLC is a boutique staffing firm founded by a group of partners who share the same vision and are all recruiters at heart. We have long-standing relationships with several of Illinois and Wisconsin’s top employers. Our founding partners offer profound networks in Information Technology, Finance & Accounting, and Executive Search. Our services include contract, contract-to-hire, and permanent placement across all divisions.

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