Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Dallas, TX

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Director of Account Management jobs in Dallas, TX delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Director of Account Management

NFI Industries • Dallas, TX

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 7 years
Degree - 4 Year Degree
Transportation
Distribution - Shipping

Job Description

The Director of Account Management maintains and expands relationships with strategically important customers to ensure customer satisfaction, account retention, and continued growth in the “wallet share” of assigned accounts.+

The Director of Account Management represents the entire range of service offerings to assigned accounts, while orchestrating NFI resources to ensure assigned customers’ needs and expectations are met.

Essential Duties & Responsibilities:

  • Manages a number of medium to large sized accounts deemed strategically important.
  • Primary day to day account contact between NFI and assigned accounts as necessary.
  • Manages, plans, organizes and leads continued account penetration and customer satisfaction on a long-term / strategic multi-year focus.
  • Resolves customer questions and concerns through the delegation and engagement of necessary NFI resources.
  • Manages the progress of open issues and projects to ensure timely resolution and completion.
  • Coordinates the involvement of NFI personnel, including sales, operations, finance and others in order to deliver expected performance. Organize meetings and updates as appropriate.
  • Achieve assigned strategic customer objectives.
  • Lead a joint company strategic account planning process that develops mutual performance and cost objectives. Create and monitor dashboard to track performance vs. plan.
  • Continually identify customer needs and concerns and earning customer confidence through building a partnership relationship rather than a transactional relationship.
  • Builds network of both operational and executive relationships and establishes productive, professional relationships.
  • Coordinates all strategic meetings with customer(s) and NFI including, bi-weekly updates/reporting, monthly performance reviews, QBR’s, and ABR’s.
  • Implement account coverage methodologies that ensure 100% renewal rates for accounts.
  • Identify and report “at risk” accounts and escalates to management; engages appropriate resources to prepare and execute “at risk” plan.

Organizational Alignment:

  • Reports to the SVP of Sales
  • Enlists the support of functional business owners as needed
  • Closely coordinates NFI executive involvement with customer management

Job Requirements

Requirements:

  • Bachelor’s degree in a related field.
  • 5-10 years in supply chain management with a focus on distribution and fleet disciplines.
  • Prior experience managing complex, key accounts with minimal support strongly preferred.
  • Ability to work as a valued member of a team and establish effective relationships.
  • Ability to multi-task effectively regarding multiple account issues needing resolution.
  • Can lead conference calls between customer and NFI, perform presentations, and deliver results.
  • Proven successful communication skills, both verbal and written.
  • Experience in the principles of Lean and Continuous Improvement.
  • Demonstrated ability to interact and influence all levels of an organization.
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at NFI Industries

View All Similar Jobs View All Similar Jobs