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Customer Service Representative (11a - 8p, M - F)

Cognizant Des Moines Full-Time
$14.00 - $15.00 / hour
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The Customer Service Associate is responsible for fielding inbound calls from customers and field agents in regards to existing home and auto insurance policies. The Customer Service Associate will provide assistance on billing inquiries, policy questions, and counsel customer and agents on underwriting eligibility and policy coverage and/or options.

Job Responsibilities:

·         Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.

·         Counsels customers/agents on underwriting eligibility and policy coverage and/or options.

·         Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products.

·         Upgrade coverage and sell new coverage/products to existing customers as appropriate.

·         Review phone requested cancellations and reinstatements and make appropriate decisions to resolve.

·         Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries.

·         Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.

·         Accountable to build/maintain effective relationships with customers/agents.

·         May provide agency and internal support on information input processes.

·         Handle special projects/other related assignments as delegated by Team Manager.

 

Required Skills:

         High School diploma or equivalent

         Customer service experience (face to face or phone)

         Basic math and analytical skills

·         Preferred Skills:

         Prior insurance experience

Call center experience

The Customer Service Associate is responsible for fielding inbound calls from customers and field agents in regards to existing home and auto insurance policies. The Customer Service Associate will provide assistance on billing inquiries, policy questions, and counsel customer and agents on underwriting eligibility and policy coverage and/or options.

Job Responsibilities:

·         Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.

·         Counsels customers/agents on underwriting eligibility and policy coverage and/or options.

·         Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products.

·         Upgrade coverage and sell new coverage/products to existing customers as appropriate.

·         Review phone requested cancellations and reinstatements and make appropriate decisions to resolve.

·         Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries.

·         Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.

·         Accountable to build/maintain effective relationships with customers/agents.

·         May provide agency and internal support on information input processes.

·         Handle special projects/other related assignments as delegated by Team Manager.

 

Required Skills:

         High School diploma or equivalent

         Customer service experience (face to face or phone)

         Basic math and analytical skills

·         Preferred Skills:

         Prior insurance experience

Call center experience

Recommended skills

Customer Service
Billing
Cancellations
Insurance
Billing Systems
Call Centers

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative (11a - 8p, M - F)
$14.00 - $15.00 / hour
Estimated Salary: $70K
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