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Community Manager

American Cybersystems, Inc. (ACS Group) Neenah Full-Time
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Duration ::           04 Months

Shift::                   This position will have rotating shifts. it will go anywhere between the hours of 8:00am-9:00pm. Some weekends required, weekend shift will be 9AM- 5 PM Saturday and Sunday.

Location::            Neenah WI 54956

Notes

  • This position, in part, is working on various social media platforms to engage customers . Monitoring the Social media accounts for Client. this will including being proactive to issues that come up as well as possibly creating social media posts. For example, the Community manager would be responding to something on Facebook, twitter, Instagram, amazon, etc. to answer questions or concerns. That being said - while part of this position is marketing- looking for someone that has some sort of customer service experience along with marketing or even an English major

 

Description/Comment: Community Manager

  • The community manager will manage owned social media sites, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally. The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), shepherd and provide feedback to various departments internally (consumer services, brand, legal, tech support, marketing, IT,etc.)
  • The community manager is responsible for overseeing multiple client brands within a sector/category, and ensuring that internal and external customers receive the best, most effective, integrated and efficient customer experience available. The community manager could be responsible to communicate with multimedia communication channels when necessary including phone, email, and live chat or mobile.
  • The community manager will implement the social media approach of managed brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience. This role coordinates with external inter-agency teams (including PR, digital and media), as well as internal brand, ITS and consumer services teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.

 

Duties:

  • Interact with consumers in our owned social media channels using social media management software and related tools.
  • Participate in the development of agile marketing content based on monitoring social media, flagging opportunities and formulating plans with the inter-agency and internal teams.
  • Participate within channels that the organization will be using in order to have firsthand knowledge of all opportunities within each platform.
  • Support the development, management, and maintenance of social media initiatives.
  • Contribute in creating FAQs, consumer responses and other social media brand content to support ongoing brand activations.
  • Interface with counterparts in the development of social media best practices.
  • Keep up-to-date on social media trends and best practices.

 

Working Conditions

  • Role offers flexible working arrangement (work from home vs. company office). It is required that the Community Manager is in the office at a minimum three (3) days per month. Working from home 100% option is not available for this position.
  • Hours/shifts could vary between the hours or 8:00am-10:00pm depending on assigned schedule.
  • Role requires some weekend (consecutive Saturday/Sunday) shifts between 8:00am-10:00pm depending on assigned schedule.

 

Qualifications:

  • Candidate should hold a Bachelor’s degree, preferably in a relevant discipline (i.e. PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.
  • A minimum of 1-2 years of experience is typically expected in entering this position.
  • Content creative copywriting and/or editing experience desired

  • Candidate should hold a Bachelor’s degree, preferably in a relevant discipline (i.e. PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.
  • A minimum of 1-2 years of experience is typically expected in entering this position.
  • Content creative copywriting and/or editing experience desired

Recommended skills

Journalism
Marketing
Editing
Acting
Management
Instagram

Location

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Community Manager
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ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. ACS Group conducts business through five operating brands – AIC, Analysts, ComforceHealth, MassGenics, and HireGenics – each with a specialized business focus. Our operating brands have provided targeted services and solutions for more than 50 years. ACS Group has grown to over $700 million in revenue with more than 12,000 employees and consultants worldwide. Recognitions include: #1 Largest Minority-Owned IT Consulting Company in the U.S. (2016 SIA); Inavero’s Best of Staffing® Client Diamond Award (2017). ACS Group is a certified MBE organization, and operating brand, HireGenics, is an NMSDC Corporate Plus® member. Headquartered in Atlanta, Georgia, ACS Group has offices across the U.S., in India, and an international presence in Canada and Latin America.

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