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  • Tempe, AZ

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Customer Service Representative

US Tech Solutions, Inc • Tempe, AZ

Posted 1 month ago

Job Snapshot

Contract to Hire
Travel - None
Experience - 1 to 5 years
Degree - High School
Other Great Industries
Customer Service

Job Description

US Tech Solutions is seeking a Customer service Representative for a 6+ Contract position with a client in Tempe AZ

Essential Job Functions: 
• Answer incoming customer inquiries by phone and email 
• Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes 
• Determines requirements by working with customers 
• Utilize a customer relationship application and /or database to record activities and research product information 
• Provide support and assistance to the outside sales force 
• Handle requests for returned product 
• Work with other teams cross-functionally to resolve customer and sales force issues 
• Respond to inquiries by clarifying desired information; research, locate, and provide information 
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems 
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests 
• Update job knowledge by participating in educational opportunities 
• Enhance company’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 
• Works with customers to resolve issues and insure that escalations are quickly and effectively handled
• Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives 
Basic Skills/Competencies Required: 
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking 
• Ability to be flexible in work schedule, including a willingness to work overtime as needed 
• Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate 
• Positive and Professional attitude 

Education Required: 
• High School Diploma 

 

 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with US Tech Solutions:
As a US Tech Solutions consultant, we are proud to offer access to the following benefits:

·         Medical and dental insurance

·         Bi-weekly payroll

·         401k plan

·         Account and Delivery Manager for client support

·         Referral program with the opportunity to earn additional income

 

About US Tech Solutions: 
Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

 

Thank you for your time.

 

Dharmendra Mittal

 

US Tech Solutions

Tel: 201-524-9600 Ext. 7174

Email:  dharmendra@ustechsolutionsinc.com  

URL: www.ustechsolutions.com

Job Requirements

Essential Job Functions: 
• Answer incoming customer inquiries by phone and email 
• Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes 
• Determines requirements by working with customers 
• Utilize a customer relationship application and /or database to record activities and research product information 
• Provide support and assistance to the outside sales force 
• Handle requests for returned product 
• Work with other teams cross-functionally to resolve customer and sales force issues 
• Respond to inquiries by clarifying desired information; research, locate, and provide information 
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems 
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests 
• Update job knowledge by participating in educational opportunities 
• Enhance company’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 
• Works with customers to resolve issues and insure that escalations are quickly and effectively handled
• Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives 
Basic Skills/Competencies Required: 
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking 
• Ability to be flexible in work schedule, including a willingness to work overtime as needed 
• Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate 
• Positive and Professional attitude 

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