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Customer Service Representative
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Are you looking for a change?
If you are! We WANT you!
We are currently looking for a Customer Service Representatives to join us as we grow and expand our team in Shepherdsville, KY.
McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities, and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products.
We're proud to be the only national distributor serving the entire continuum of healthcare
Position Description:
- You will respond to basic customer inquiries regarding products, pricing, and backorder, invoices, Pod’s and providing options in a timely and professional manner
- You will be responsible for addressing the needs of McKesson customers and company representatives
- You will respond to inbound calls and order entry
- Facilitating ease of communication with customers through genuine connection, solutions-focused approach, and an efficient problem-solving mentality.
- Proactively educates customers on products and services available to them.
- Research and processes credit to customers for stocked returns, damages, and other issues
- Adhere to correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree)
- You will manage customer and product data within the system
- Takes on special projects as assigned
Minimum Requirements:
- High School diploma or equivalent
- Desire to help others and solve problems
- General knowledge of customer service processes and procedures
- Proficient with MS Office
- Able to thrive in a dynamic environment and navigate complexity and change
- Professional written and verbal communication
Preferred Qualifications
- 2+ years of customer service experience
- Must have experience in pharmaceutical and distribution
- At least 2 years in using SAP systems
- Advanced with MS Office
Core Role Abilities
- Flexibility to work varied schedule depending on the need
- Effective and positive interaction with customers, vendors, and team members
- Ability to prioritize and multitask
- Keyboarding at medium proficiency level – large percent of time performing computer-based work
- An energetic self-starter and ability to work autonomously
- Detail-oriented with solid problem-solving skills
Schedule: Monday- Friday, 8:30am- 5:00pm
Need to be flexible to work an 8-hour shift between the hours of 6:00 am-6:00 pm and weekends, if needed.
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