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Customer Service Advocate I job in Columbia at Spectraforce Technologies Inc

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Customer Service Advocate I at Spectraforce Technologies Inc

Customer Service Advocate I

Spectraforce Technologies Inc Columbia, SC Full-Time
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Title: Customer Service Advocate I
Location: Columbia, SC 29219
Duration: 11 Months assignment(onsite)
Shift- Monday through Friday

Duties:

  • Provides prompt, accurate, thorough, and courteous responses to all customer inquiries.
  • Performs research as needed to resolve inquiries. •65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
  • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, research and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 5% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Skills:   

  • Required Skills and Abilities: Excellent verbal and written communication skills.
  • Strong human relations and organizational skills. Ability to handle high-stress situations.
  • Good judgment skills. Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills.
  • Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

 
Education:         
Required Education: High School Diploma or equivalent Required Work Experience: None Preferred Education: Associate Degree Preferred Work Experience: 2 years of customer service or call center experience.

Recommended Skills

  • Audio Equipments
  • Business Process Improvement
  • Call Centers
  • Communication
  • Coordinating
  • Curiosity
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